Customer Experience (Cx) Coordinator – Customer Experience

Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for career growth.

OVERVIEW:

Working in a flexible work style arrangement, we have an 18-month opportunity for a Customer Experience (CX) Coordinator to join our team. The ideal candidate is a natural collaborator who takes initiative, is enthusiastic, team-oriented, and results-driven supports their peers, and sees things from a customer’s perspective and experience.

WHAT YOU WILL DO:

• Collaborate with internal and external stakeholders to support CX plans, projects, and programs
• Acts as a central point of contact for the CX team for engagement and status on programs/plans
• Analyze metrics and produce project summary reports.
• Supports the CX Director and team with various tasks as required
• Assist in the design and preparation of materials (reviews, dashboards, executive summaries), which require research or compiling of disparate information sources.
• Coordinate and plan activities and events, both internally and with Alberta Blue Cross customers and partners.
• Track progress on deliverables, analyzes metrics, and produce project summary reports
• Support our CX culture transformation by managing specific programs across the organization

WHAT YOU WILL HAVE:

• Outstanding communication skills – listening, written and verbal.
• Detail-oriented, organized, and resourceful.
• Attitude and approach of continuous improvement.
• High proficiency with Microsoft office (Word, PowerPoint, Excel and Outlook).
• Project management experience is an asset.
• Outstanding interpersonal skills.
• Post-secondary degree or diploma in marketing or a related field.
• Strong networking and relationship skills with demonstrated client management skills.
• Facilitation experience is an asset.
• Minimum of three years of experience in a corporate environment.
• Self-motivated and flexible with an entrepreneurial spirit.
• Strong planning and problem-solving skills.
• Ability to work under pressure, meet tight deadlines, prioritize and manage multiple marketing tasks, projects, and deadlines all without jeopardizing quality.
• Previous marketing experience is an asset.

This position will remain open until a suitable candidate is selected.

Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our employees by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

We offer a competitive salary and benefits package and the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, please apply.