Register
Recruit Create CV

Customer Experience Coordinator Jobs

Customer Experience Coordinator (18 Month Contract)
By City of Brampton At Brampton, Ontario, Canada
Solid Customer Service and People Management skills; Interface with internal and external customers to meet corporate service standards
Responsible for web content management, including creating and writing internal and external website content, development, design and layout of web pages
Prepare management reports, presentations and general ad hoc information
Use of effective resource and expense management at all times to meet corporate policies and guidelines.
Maintain knowledge of collective agreements, City policies and practices, legislation, regulations and Standard Operating Procedures (SOPs).
Recommend improvements based on research and best practices to the Manager.
Share Customer Relations, Purchaser Experience Coordinator
By Edenshaw Developments At Mississauga, Ontario, Canada
Maintain the customer relations management program and purchaser portal
Ensure warranty schedule is followed and red flag any outstanding suites to construction and management team.
Prepare and monitor weekly warranty reports for management to review
Schedule Décor, PDI and warranty appointments, follow up to inquire about the experience.
Prepare and distribute educational materials to purchasers
Create and oversee the distribution of educational warranty materials to purchasers
Customer Experience Coordinator Jobs
By Randstad Canada At Vancouver, British Columbia, Canada
Excellent organizational, time management and problem solving skills
Effectively and efficiently coordinate with other internal departments, property management, consultants, suppliers and warranty providers
Intermediate to advanced working skills in Microsoft Office, database and CRM software; knowledge in Maximizer and Conasys is an advantage
An interactive work environment with dynamic daily requirements.
Opportunities for Growth and upskilling
Identify and report potentially contentious or recurring incidents in a timely manner to supervisor for fast-track resolution
Marketing & Customer Experience Coordinator
By ZoomerMedia Limited At Toronto, Ontario, Canada
This role will provide daily support to the Director, Consumer Marketing and the Digital Acquisitions Associate Manager
Manage relationship with fulfillment center, troubleshooting any production problems and coordinating the completion of special requests
Minimum 1 year of marketing experience, preferably in the magazine industry or other subscription-based environment an asset
Excellent oral and written communication skills
Experience working with designers and copywriters to produce effective print and digital materials
Ability to manage multiple deadlines within a fast-paced environment
Event And Customer Experience Coordinator
By The Granville Strip At Vancouver, British Columbia, Canada
Time management: Efficiently manage time and prioritize tasks to meet deadlines.
Coordinate and oversee the successful implementation of events and customer experiences, ensuring all aspects are executed flawlessly.
Stay up-to-date with industry trends, competitor events, and new event concepts to continuously innovate and enhance our offerings.
5+ years proven experience as an event coordinator or similar role, preferably in the entertainment industry.
Strong knowledge of event planning principles and best practices.
Excellent communication and interpersonal skills.
Customer Experience (Cx) Coordinator – Customer Experience
By Alberta Blue Cross At Edmonton, Alberta, Canada
Strong networking and relationship skills with demonstrated client management skills.
Project management experience is an asset.
Minimum of three years of experience in a corporate environment.
Outstanding communication skills – listening, written and verbal.
Ability to work under pressure, meet tight deadlines, prioritize and manage multiple marketing tasks, projects, and deadlines all without jeopardizing quality.
Strong planning and problem-solving skills.
Customer Experience Coordinator Jobs
By Felix At Canada
Occasional community management and handling response to inquiries via Twitter, Facebook & Instagram
Relevant experience working in a customer service environment
Full medical, dental and vision benefits
Remote first, work from anywhere in Canada
Location: Remote (Canada). We are currently working remotely and open to candidates from anywhere in Canada.
Provide thoughtful, personalized communication to Felix users across all mediums of communication (email, chat, and occasional phone support)
Customer Experience Management Jobs
By Michaels Stores At Calgary, Alberta, Canada
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Manage and execute shrink and safety programs
Serve as Manager on Duty (MOD)
Acknowledge customers, help locate the product and provide solutions
Manage and execute the shrink and safety programs
To review a comprehensive list of benefits, please visit
Customer Experience Lead Jobs
By Epoch At Canada
You have unparalleled organizational and time management skills. You lean towards an instant follow up and timely follow through.
You have unparalleled organizational and time management skills.
Escalate and prioritize client requests with product management
You are adaptable. You have experience in a start up and enjoy learning new tech tools to enable productivity and outcomes.
You have 2+ years of working experience in a customer-facing role.
Identify ways to optimize the client experience from onboarding to company launch
Customer Experience Advisor (Strategic Experience Design)
By Metrolinx At Ontario, Canada
Interpersonal and relationship management skills to liaise with stakeholders and business units, to identify/manage data/information requirements
Critical-thinking skills to identify trends in customer experience, provide customer insight into results, and outline recommended options
Customer experience knowledge to provide expertise on customer experience issues
Project management principles and practices to coordinate projects, and develop and monitor implementation schedules within schedule and budget limitations
Minimum four (4) years of related experience
Qualitative and quantitative analytical skills to research and provide input on strategies, projects, and initiatives
Customer Experience Agent Jobs
By Myant Inc. At Etobicoke, Ontario, Canada
Consistently aim to provide a high touch customer service experience by going the extra mile to engage our customers
Post-secondary education in a health sciences or biomedical background
3 years’ experience in a customer support role
Familiarity with CRM systems. Experience with Gorgias is an asset
Exceptional interpersonal skills, with the ability to put yourself in the shoes of others, and listen attentively
Excellent communication skills, both verbal and written
Customer Experience Analyst Jobs
By NRG Energy At Edmonton, Alberta, Canada
Experience in a customer-service role specializing in complaints management and escalations
Additional Knowledge, Skills, And Abilities
Identify and alert upper management of potential high business impact events
Ability to do an in-depth analysis of customer issues and provide recommendations to senior management for executive escalations
The Customer Experience Analyst will handle inquiries and escalations via phone, email, social media, and in-person channels
Effectively manage workload to meet deadlines and productivity goals
Customer Satisfaction Coordinator Jobs
By Radwell International At Stoney Creek, Ontario, Canada
Report any/all customer complaint's needing manager resolution to Customer Satisfaction Supervisor for follow up/closure.
Lifting requirements include occasional lifting of up to 25 pounds.
Expedite all open orders reactively from customer inquiries by contacting vendors and customers; notifying customers and updating Dynamics as necessary.
Update customers of the latest delivery status of their open orders.
Respond to customer inquiries by phone, email, and/or fax.
Respond to all customers in a timely, efficient, and professional manner.
Customer Experience Leader Jobs
By Indigo At Courtenay, British Columbia, Canada
1-2 years of experience in a customer service, merchandising or operations role
Demonstrated commitment to creating an exceptional employee and customer experience
Knowledge of Provincial Health & Safety standards
We love books and all things beautiful
We are Canada’s Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning…
Office Experience Coordinator Jobs
By Endy At Toronto, Ontario, Canada
2+ years of experience in an administrative role
Experienced in executing event planning given constraints and are able to make judgement calls based on the direction given
Skilled at conducting research and being resourceful to provide the best solutions possible
Experienced in handling office operations considered an asset
Assist with IT and technical support needs
Assist in the organization and execution of a variety of events - team events, holiday parties, milestone celebrations, birthdays, and more
Customer Services Coordinator Jobs
By Comfort Keepers At Victoria, British Columbia, Canada
Routinely interact with referral sources, care managers, and other third-party vendors.
Exceptional Customer service skills and written/Verbal communications
Previous sales experience is a plus
An additional asset is experience with programming google maps, and in using CRM systems.
Comfortable and skilled in business networking, including initiating doing so
Strong customer service skills, ability to build relationships and execute follow through for sake of relationships
Customer Experience Analyst Jobs
By Finning At Vancouver, British Columbia, Canada
Project management & prioritization experience
Management of existing survey programs including list management, survey execution, data management and ensure customer contact occurs within target dates.
Bachelor's degree in Business, Research, or a related discipline, a combination of both experience and education will be considered.
Qualifications and Technical Skills Required
Conduct new Voice of Customer research where required, and manage survey administration to measure and monitor customer loyalty and satisfaction levels.
Supporting the vision to improve the Customer Experience, working with stakeholders to bring the vision to fruition.
Customer Experience Leader Jobs
By Indigo At Abbotsford, British Columbia, Canada
Coordinate and communicate the daily task assignments to the Customer Experience Representatives
Communicate sales goals to the Customer Experience Representatives
We love books and all things beautiful
We are Canada’s Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning…
We exist to add joy to our customers’ lives each and every time they interact with us and our products
Customer Experience Lead Jobs
By Laura Canada At Niagara-on-the-Lake, Ontario, Canada
Observes and coaches team members’ behaviors to maintain high standards of customer service and product knowledge.
Identifies team members’ issues and communicates them to the Store Manager.
Assists Store Manager in providing a store environment which consistently maintains Laura Canada’s visual presentation, merchandising and housekeeping standards.
Assists Store Manager in ensuring proper execution of all Marketing directives with a high sense of urgency.
Acts as a back-up to the Store Manager.
Provides feedback to the Store Manager on quality issues, missed opportunities and inventory mix.
Customer Experience Lead-Robson Jobs
By Victoria's Secret At Vancouver, British Columbia, Canada
Delivering exceptional customer experiences in the role of the Customer Sales lead through coaching, zoning, team selling and personally selling.
Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
Experience with influencing cross-functional partners in informal and formal settings to get things done.
1 year of retail experience preferred
A Victoria’s Secret & Co Customer Experience Lead
All Store Leadership Team responsibilities include:

Are you passionate about creating a positive customer experience? We are looking for a Customer Experience Coordinator to join our team and help us provide our customers with an exceptional experience. You will be responsible for managing customer inquiries, resolving customer issues, and ensuring customer satisfaction. If you have excellent communication and problem-solving skills, we want to hear from you!

Overview:

The Customer Experience Coordinator is responsible for providing excellent customer service and creating a positive customer experience. This role involves interacting with customers, responding to inquiries, resolving customer issues, and providing product information. The Customer Experience Coordinator must have excellent communication and problem-solving skills, as well as a strong understanding of customer service principles and practices.

Detailed Job Description:

The Customer Experience Coordinator is responsible for providing excellent customer service and creating a positive customer experience. This role involves interacting with customers, responding to inquiries, resolving customer issues, and providing product information. The Customer Experience Coordinator must have excellent communication and problem-solving skills, as well as a strong understanding of customer service principles and practices. The Customer Experience Coordinator must be able to work independently and as part of a team.

What is Customer Experience Coordinator Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Knowledge of customer service principles and practices
• Ability to handle customer inquiries and complaints
• Proficiency in Microsoft Office Suite

What is Customer Experience Coordinator Job Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or related field
• At least two years of customer service experience
• Knowledge of customer service principles and practices
• Ability to handle customer inquiries and complaints
• Proficiency in Microsoft Office Suite

What is Customer Experience Coordinator Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service metrics

What is Customer Experience Coordinator Job Experience?

• At least two years of customer service experience
• Experience in customer service software
• Experience in customer service best practices
• Experience in customer service metrics

What is Customer Experience Coordinator Job Responsibilities?

• Respond to customer inquiries and complaints in a timely and professional manner
• Provide product information and answer customer questions
• Resolve customer issues and complaints
• Monitor customer feedback and provide feedback to management
• Maintain customer records and update customer information
• Develop and implement customer service policies and procedures