Customer Services Coordinator Jobs

Are you a people person with a strong desire to make others happy? Comfort Keepers wants you to join our team!

This role supports the functions of Business Development (BD), Marketing, and Client Relations of Comfort Keepers, while working under the direction of the Franchise. The Business Development function includes managing all aspects of the sales cycle for the company (attracting new business and increasing/maintaining existing business relationships). You will work with our schedulers to monitor client communication, intake, and service follow up’s.

This role is one that is both challenging and rewarding, giving the successful candidate an opportunity to develop an interesting career in relationship building/sales and to contribute to a respected company in an exciting industry.

Comfort Keepers is widely recognized as a leading provider of quality in-home care to seniors and other clients who need help with the activities of daily living. Our goal is to enrich the lives of our clients as we enable them to maintain the highest possible level of independent living in their own home for as long as possible. We provide services from Sidney through to James Bay, with over 100 employees. The head office in Sannich is the scheduling and operational hub.

Take the first step toward an exciting career with Comfort Keepers! Apply Today!

Job Tasks and Responsibilities:

• Interact with Caregiving staff to develop relationships and to identify opportunities for client growth.
• Previous medical background is an asset but not required.
• Monitor clients’ scheduling concerns, service feedback, follow-up; and communicate with clients and/or their families regarding the same.
• Visit prospective and current referrers/partners to promote Comfort Keepers and cultivate relationships.
• Speaking with prospective clients
• Previous sales experience is a plus
• Routinely interact with referral sources, care managers, and other third-party vendors.
• Exceptional Customer service skills and written/Verbal communications
• Complete tracking/reporting as required
• Answering incoming phone calls
• Conduct, or assist with, market research

Qualifications, Skills and Abilities:

• Ability and comfort to travel (Sidney to James Bay) as required to perform the work in the field, access to a reliable car, have a current, valid driver’s license and be insurable (travel averages 2 days per week, and mileage is paid)
• Comfortable and skilled in business networking, including initiating doing so
• Strong customer service skills, ability to build relationships and execute follow through for sake of relationships
• Strong computer literacy, including proficiency in Microsoft Word, Excel, and PowerPoint.
• An additional asset is experience with programming google maps, and in using CRM systems.
• Able to work effectively and contribute within a team environment

Work environment:

• Walking, sitting, and standing with lifting not expected to exceed 15 pounds in weight (this would typically be carrying brochures or supplies for events/meetings, etc.).
• Typical office environment, automobile (extended time due to travel), community settings, referral source settings (may include standard office buildings, hospitals, residential settings).
• Estimated amount of travel: average 2 days per week.

Apply Today!

Our office serves seniors in Victoria and surrounding communities, including Colwood, Saanich, Sidney, James Bay & Oak Bay

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