Customer Experience Lead-Robson Jobs

Description

A Victoria’s Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.

Primary Responsibility:

The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.

All Store Leadership Team responsibilities include:

• Additional duties as assigned, including but not limited to: Floorset execution, Product launch support, onboarding, and shipment processing.
• Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
• Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
• Delivering exceptional customer experiences in the role of the Customer Sales lead through coaching, zoning, team selling and personally selling.
• Managing labor hours within the store to drive top line sales and profit.
• Leading and demonstrating company values within the store.
• Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
• Demonstrating and leading company policy and procedures.
• Conducting associate observations
• Linking results to behaviors and actions to drive top-line sales.

Qualifications

Qualifications:

• Ability to work nights, weekends, and a flexible schedule.
• Passion for Victoria’s Secret Brand.
• Ability to stand for long periods and frequently bend, kneel, and lift.
• A sense of self-awareness with an interest in seeking feedback to improve and develop.
• 1 year of retail experience preferred
• Demonstrates excellent merchandising skills.
• Ability to use technology (headsets, mobile devices, computers).
• Experience with influencing cross-functional partners in informal and formal settings to get things done.
• Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
• Ability to monitor/track progress and incorporate feedback into decision-making.

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, pregnancy, genetic information, family status or marital status, or any other protected category recognized by provincial or federal laws. We only hires individuals authorized for employment in Canada.