Senior Customer Experience Consultant

On behalf of our client, Affinity is looking for a Senior Customer Experience Consultant to provide expertise on staff augmentation required to support the delivery of the CX Customer Experience Strategy.

Responsibilities:

• Execution, support and quality assurance of CX strategy work streams (e.g. channel strategy)

• Advise and support on the analysis and design of solving complex customer experience problems and challenges

• Lead the translation of customer research and insights into action plans

• Provide initiative leadership to CX activities including managing project plans, timelines, and cross-functional teams to successfully deliver CX improvements

• Support the development of customer experience strategy and supporting governance

• Consider how different interactions, channels, and processes impact the customer, employee and stakeholder experience to identify improvement opportunities

• Support the development of materials for different audiences (e.g. Executive Leadership Team, internal meetings, etc.).

Qualifications:

Experience with:

• Customer Strategy

• Channels Strategy

• Human Center Design

• Corporate Transformation

• Project Management

• Critical Thinking

Affinity Earn:

Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/

About Affinity:

Affinity Group is a full-service Information Technology services and staffing company. We believe recruiting is about creating long term relationships that foster a mutually beneficial partnership - an affinity. Bringing a new style of recruiting founded on five core principles: Transparency – Flexibility – Efficiency – Agility – Inclusivity.

We teamed up with ClimatePartner on 2022 to offset our emissions and move toward being a more environmentally friendly company and we are proud to now be officially Carbon Neutral Certified.

For more information on Affinity, please visit www.affinity-group.ca

Job Number: 8791