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Customer Experience Lead Jobs

Supervisor, Customer Experience Jobs
By Chrono Aviation At Saint-Philippe, Quebec, Canada
Knowledge of Word and Excel and knowledge of Internet research methods
2 to 5 years of relevant experience (asset)
Projects and responsibilities that live up to your expectations and make you want to come to work every day
Welcoming passengers and providing friendly, proactive and quality customer service
Solve problems, e.g. those related to passenger complaints
Very good command of the French and English languages, both written and spoken
Customer Experience Lead - Yonge & Eglinton, Full Time [Scotiabank]
By CareerBeacon At Toronto, Ontario, Canada
Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates
Act as a change management lead by assisting with the implementation of new policies and procedures
A competitive compensation and benefits package.
Excellent leadership skills, able to coach and develop your team
Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset
Previous banking experience is a strong asset
Team Lead/Customer Experience Lead
By Laura Canada At Vaughan, Ontario, Canada
Supportive management team and good work/life balance
Develop and train the sales team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
Experience as a team leader or sales trainer
Strong selling and customer service skills
Act as a stylist to build a personalized wardrobe to the customer.
Monitor sales targets frequently and take the required actions to influence the store’s results.
Supervisor, Customer Experience Jobs
By Chrono Aviation At Longueuil, Quebec, Canada
Knowledge of Word and Excel and knowledge of Internet research methods
2 to 5 years of relevant experience (asset)
Projects and responsibilities that live up to your expectations and make you want to come to work every day
What We Can Offer You
Welcoming passengers and providing friendly, proactive and quality customer service
Solve problems, e.g. those related to passenger complaints
Customer Experience Jobs
By The Ridge At Canada
Experience using a Warehouse Management System and/or ERP (Shipmonk, Shipbob)
Experience using Kustomer, Gorgias or Zendesk ticketing platforms. We utilize Kustomer, but Gorgias and Zendesk offer similar functionality.
Role involving team management opportunities
Overall strong English Reading, Writing and Speaking Skills
Ability to use our Internal Knowledge Base documents to expand on initial training and help problem solve unique Customer Questions.
Understanding the importance of logging Quality Control issues, everything from products to shipping to site issues and the overall customer experience.
Customer Experience Lead- Assistant Manager
By Laura Canada At Markham, Ontario, Canada
Supportive management team and good work/life balance
Develop and train the sales team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
Experience as a team leader or sales trainer
Strong selling and customer service skills
Act as a stylist to build a personalized wardrobe to the customer.
Monitor sales targets frequently and take the required actions to influence the store’s results.
Key Holder / Customer Experience Lead
By Laura Canada At Winnipeg, Manitoba, Canada
Supportive management team and good work/life balance
Develop and train the sales team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
Experience as a team leader or sales trainer
Strong selling and customer service skills
Act as a stylist to build a personalized wardrobe to the customer.
Monitor sales targets frequently and take the required actions to influence the store’s results.
Customer Experience And Wellbeing Lead
By Barchester Healthcare At Winchester, Ontario, Canada
Experience in both people and budget management
A background of working within a customer experience proposition development, project design, and implementation
Excellent communication and presentation skills, both internally and externally focused
Project plan the development and delivery of agreed initiatives around permanent and respite resident experience
Work with the Dementia, Care and Regulation team to deliver holistic care aligned to our regulatory responsibilities
Access to a wide range of retail and leisure discounts at big brands and supermarkets
Customer Experience Team Lead, Full Time (On Site)
By Neo Financial At Calgary, Alberta, Canada
Mentor and lead a group of Customer Experience Specialists and create an environment where your team thrives to hit their potential
Build open, honest and authentic relationships with your team and other leaders within the Experience team to drive success
Support training and reporting to effectively run Neo's customer experience center together
You believe in owning the moment and changing the experience that Canadians have come to expect from their bank
You’re a pragmatic problem solver, always looking at what can be fixed today to benefit your team tomorrow
You have exceptional written and verbal communication skills with an acute attention to detail
Customer Experience Team Lead (Support)
By AlayaCare At Canada
Represent Customer Experience team in the Post Merger Integration (PMI) committee meetings, including when sunset plans are being developed/modified
3+ years of experience in a Customer Support capacity within a SaaS environment
1+ years of experience in a senior or lead level Customer Support capacity handling escalations and complex tickets
Exceptional problem solving and creative thinking skills
Outstanding written and oral communication skills
Experience providing training and mentorship to other Customer Support team members is a definite asset
Customer Experience Lead / Chef De L’expérience Client
By Laura Canada At Surrey, British Columbia, Canada
Observes and coaches team members’ behaviors to maintain high standards of customer service and product knowledge.
Identifies team members’ issues and communicates them to the Store Manager.
Assists Store Manager in providing a store environment which consistently maintains Laura Canada’s visual presentation, merchandising and housekeeping standards.
Assists Store Manager in ensuring proper execution of all Marketing directives with a high sense of urgency.
Acts as a back-up to the Store Manager.
Provides feedback to the Store Manager on quality issues, missed opportunities and inventory mix.
Office Experience Lead Jobs
By Mentimeter At Toronto, Ontario, Canada
Experience within Office Management teams
Day to Day management of our office including but not limited to:
Order and manage our breakfast and lunch offerings
Order and manage office tech
Order and manage new furniture and furnishings
Source and manage local F&B vendors in line with Menti's needs.
Customer Experience Lead - Key Holder
By Laura Canada At Surrey, British Columbia, Canada
Observes and coaches team members’ behaviors to maintain high standards of customer service and product knowledge.
Identifies team members’ issues and communicates them to the Store Manager.
Assists Store Manager in providing a store environment which consistently maintains Laura Canada’s visual presentation, merchandising and housekeeping standards.
Assists Store Manager in ensuring proper execution of all Marketing directives with a high sense of urgency.
Acts as a back-up to the Store Manager.
Provides feedback to the Store Manager on quality issues, missed opportunities and inventory mix.
Senior Manager - Customer Experience Lead
By Mondelēz International At Toronto, Ontario, Canada
Process management and planning skills
Proven experience in order management, customer service, or a similar role in the CPG industry.
Experience managing onsite and remote teams
Good understanding of supply chain management, order to cash cycle, and commercial areas
Collaborate with IT teams to enhance order management systems and tools.
Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
Customer Experience Lead - Sardis Branch
By Scotiabank At Chilliwack, British Columbia, Canada
Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates
Act as a change management lead by assisting with the implementation of new policies and procedures
Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience
Excellent leadership skills, able to coach and develop your team
Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset
Previous banking experience is a strong asset
Customer Experience Lead Jobs
By Optisolve Ltd. At Peterborough, Ontario, Canada
Review, monitor, and assist new customer system set-up, including SAVI data management and reporting.
Support customers including implementation, administration, monitoring, training, testing, change management of the Optisolve software and hardware.
Other duties as assigned. Candidate Profile: Experience and Skills:
Strong interpersonal skills when dealing with a wide range of customers with varying computer abilities
Experience in Windows O/S & Mac, iPad Devices, Google workspace, Office 365 and CRM Applications Education:
Create customer onboarding and training, including updates on LMS/knowledge base sites and documentation.
Key Holder / Customer Experience Lead
By Laura Canada At Guelph, Ontario, Canada
Supportive management team and good work/life balance
Develop and train the sales team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
Experience as a team leader or sales trainer
Strong selling and customer service skills
Act as a stylist to build a personalized wardrobe to the customer.
Monitor sales targets frequently and take the required actions to influence the store’s results.
Customer Experience Lead Jobs
By Laura Canada At Victoria, British Columbia, Canada
Observes and coaches team members’ behaviors to maintain high standards of customer service and product knowledge.
Identifies team members’ issues and communicates them to the Store Manager.
Assists Store Manager in providing a store environment which consistently maintains Laura Canada’s visual presentation, merchandising and housekeeping standards.
Assists Store Manager in ensuring proper execution of all Marketing directives with a high sense of urgency.
Acts as a back-up to the Store Manager.
Provides feedback to the Store Manager on quality issues, missed opportunities and inventory mix.
In-Store Experience Program Lead
By lululemon At Vancouver, British Columbia, Canada
Project Management certification or equivalent experience
Responsible for the delivery and implementation of in store experience programming.
Collaborate with cross functional teams to design and deliver initiatives that impact guest experience in North American retail stores.
Bachelor’s degree in business or related field or equivalent experience
Deep understanding and experience in retail – 5+ years industry experience with strong leadership experience
Excellent verbal and written communicator; experience facilitating meetings and trainings
Next Generation Customer Experience Lead
By Takeda Canada Inc. At Toronto, Ontario, Canada
Robust organizational skills, project management skills, and ability to prioritize.
Manages OCE expense budget as set together with DD&T Head and Finance.
Bachelor’s degree, and/or min. 5 years of experience in multi-channel marketing with hands-on knowledge of digital tactics, campaigns and OCE journeys
Working knowledge and experience with Canadian healthcare data.
Defines and manages NGCE-specific performance metrics in coordination with DD&T/BusOps.
Supports the EUCAN OCE leads and provides local input on future of customer experience and personalization of interaction.

Are you looking for an exciting opportunity to lead customer experience initiatives and make a real impact? We are looking for a Customer Experience Lead to join our team and help us create an exceptional customer experience. You will be responsible for driving customer satisfaction and loyalty through innovative strategies and initiatives. If you have a passion for customer service and a knack for problem-solving, this could be the perfect role for you!

Overview:

A Customer Experience Lead is responsible for ensuring that customers have a positive experience when interacting with a company. They are responsible for managing customer relationships, resolving customer complaints, and providing customer service support. They must be able to identify customer needs and provide solutions that meet those needs.

Detailed Job Description:

A Customer Experience Lead is responsible for managing customer relationships, resolving customer complaints, and providing customer service support. They must be able to identify customer needs and provide solutions that meet those needs. They must be able to communicate effectively with customers and other stakeholders. They must be able to analyze customer feedback and develop strategies to improve customer experience. They must be able to develop and implement customer service policies and procedures. They must be able to manage customer service teams and ensure that customer service standards are met.

What is Customer Experience Lead Job Skills Required?

• Excellent communication and interpersonal skills
• Analytical and problem-solving skills
• Ability to work independently and as part of a team
• Ability to manage customer service teams
• Knowledge of customer service policies and procedures
• Knowledge of customer service software
• Knowledge of customer service best practices

What is Customer Experience Lead Job Qualifications?

• Bachelor’s degree in business, marketing, or related field
• At least 3 years of customer service experience
• Experience in customer service management
• Knowledge of customer service software
• Knowledge of customer service best practices

What is Customer Experience Lead Job Knowledge?

• Knowledge of customer service policies and procedures
• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer relationship management (CRM)
• Knowledge of customer service metrics

What is Customer Experience Lead Job Experience?

• At least 3 years of customer service experience
• Experience in customer service management
• Experience in customer relationship management (CRM)
• Experience in customer service metrics

What is Customer Experience Lead Job Responsibilities?

• Manage customer relationships and resolve customer complaints
• Provide customer service support
• Identify customer needs and provide solutions
• Develop and implement customer service policies and procedures
• Analyze customer feedback and develop strategies to improve customer experience
• Manage customer service teams and ensure customer service standards are met