Customer Services Specialist- Spot Coverage

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities

• Strong collaboration, communication and interaction with all stakeholders including customers, product managers, developer and management team
• Build and maintain an efficient 24*7 L2 CS support process
• Very flexible with capability to prioritize multiple tasks and deadlines to facilitate well in a fast-paced, rapidly evolving organization
• Is responsible for investigating and resolving customer issues timely from external or internal communities on the spot trading business
• Monitor risk/operations alert and resolve issues related to daily operations
• Analyse service ticket data, and follow possible maintenance for system-level improvement
• High responsibility in continuous improvement in service quality and efficiency

Requirements

• As a team, able to work in shift and provide 24/7 coverage for customer service function and alert management
• Fluent in both English and Chinese
• Demonstrate a high degree of honesty, integrity and confidentiality with a strong sense of responsibility and team work spirit
• Strong proficiency in both English and Mandarin
• Excellent customer service and communication skills
• Ability to work in both a team environment and autonomously
• Strong passion to provide support to customers

Working at Binance

• Competitive salary
• Flexible working hours, Casual work attire
• Possibility for relocation and international transfers mid-career
• Great career development opportunities in a growing company
• International work environment and flat organisation
• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
• Fast moving, challenging and unique business problems

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