Customer Support Specialist Jobs

Responds to inquiries and concerns received from customers across a variety of communication channels such as telephone, e-mail and live chat
Input and update CRM with Client's information
Preparing estimates, invoices and handling customer payments
Following up with customers and clients to deliver the best customer experience
Gather customer feedback and share with key stakeholders
Deal with Customer inquires in a professional manner and escalate where necessary
Receiving and shipping product
Conducting office administrative duties
1 year(s) experience in sales or customer service preferred
Post-Secondary Education or equivalent related experience an asset
Knowledge in HubSpot, Squarespace, Quickbooks Online, Microsoft Office Suite and Google Applications is an asset
Customer & Service-oriented attitude
Excellent verbal and written communication skills
Strong multi-tasking and prioritizing abilities in a fast paced environment
Results-driven, self-motivated and able to work directly with the business owner