Technical Support Specialist Jobs

The Technical Support Specialist will be responsible for successfully resolving issues identified by Armstrong’s customers, end users and sales teams.

This position is located in Toronto, with possible travel to sites.

In addition to annual initiatives, the key accountabilities of this position are:

CUSTOMER SUPPORT

• Respond to customer technical inquiries and provide technical support, on-line or on-site.
• Assist customers for problematic equipment and offer economic solutions.
• Provide an excellent technical support in an office-based environment or at times, on-site technical support to our local customer base.
• Travel to various projects in their local region to troubleshoot problematic jobs or assist with start-up and commissioning on Armstrong supplied equipment. (10% of scheduled time).
• Provide on-site training seminars for regional representatives and customers.

COORDINATION

• Perform numerous other departmental assignments as required.
• Implement recommendations relating to method improvements and cycle time reductions.
• Make recommendations and collaborate with other teams within organization and vendors to improve products or processes.
• Initiate corrective action reports if required.

Role Requirements:

• Incumbent must have a strong technical aptitude and the ability and willingness to work as a team member in a fast paced and continuously changing environment, carrying out assignments to completion with minimum supervision.
• Ability to communicate in an open and authentic manner in all situations.
• Experience on a technical support and/or customer service type team. Public speaking / training experience is an asset.
• Two years experience working with engineering, manufacturing and distribution operations in an industrial environment.
• Experience working with Tridium Niagara and wireless networking experience is a definite asset.
• Self-directed with ability to work autonomously and collaboratively and a focus on results.
• Minimum of two (2) years college technical diploma or degree in electrical or building controls preferred, but HVAC diploma/degree or five (5) years HVAC / Controls industry experience will be considered.
• Ability to break down complex problems in a simplified way, conduct root cause analysis and provide clear, well thought-out recommendations.
• Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures)
• Strong knowledge of centrifugal pumps, heat exchangers, building automation controls, building automation communication protocols such as BACnet and Modbus is a must.
• Strong, team-oriented leadership skills with presence and a bias for action.
• Individual preferred to be fluent in Spanish and/or Portuguese.