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Technical Support Specialist (Make A Future - Careers In Bc Education)
Company | BCJobs |
Address | Langley, British Columbia, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-09-02 |
Posted at | 9 months ago |
Langley School District #35 is seeking applicants for the position of Technical Support Specialist - Level 1. This position works Monday to Friday, from 7:30am-4:00pm (40 hrs/week)
- Writes basic instructions for end users when necessary.
- Maintains relevant technical documentation when changes are implemented.
- Liaises and collaborates with team members, stakeholders, and user groups to discuss technology enhancements or changes required.
- Uses an Incident Management System/ Work Order System.
- Installs and configures basic desktop applications, desktop images and provides application support.
- When assigned to special projects, follows instructions set by the Manager.
- Troubleshoots Internet connectivity issues and minor network and wireless problems.
- Performs other assigned comparable duties which are within the scope of knowledge, skills and abilities required by this class specification.
- Maintains user accounts on Active Directory including basic administration on File, Print and Application Servers as designated.
- Provides technical support to end users in the form of troubleshooting and fixing problems related to Windows and Macintosh computers, tablets, printers, mobile and peripheral devices.
- Ability to work independently with minimal supervision.
- High School Diploma plus a two-year Diploma in a relevant Information Technology track or an equivalent combination of relevant education and experience.
- Physical ability to perform the required duties.
- Four years’ experience in the technology department of a complex environment supporting a large and varied user base.
- Demonstrated evidence of sound interpersonal skills with a positive customer-oriented attitude.
- Ability to use good judgment and initiative in identifying, adapting, and applying procedures and approaches to resolve problems.
- Valid B.C. driver’s license.
- Ability to communicate effectively in the explanation and clarification of information both verbally and in writing.
- BC driver’s License
- Any additional relevant certificates.
- Cover letter
- Resumé including names and email addresses of 3 professional references
- Degree/diploma in field of IT
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