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Related keywords
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Company | ABC Fitness |
Address | Vancouver, British Columbia, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Wellness and Fitness Services |
Expires | 2023-07-24 |
Posted at | 10 months ago |
Company : Trainerize
- Documentation: Create and maintain technical support documentation, including knowledge base articles and FAQs.
- Expectation Management: Provide regular updates on issue resolution progress to manage customer and team expectations.
- Training: Participate in ongoing training and professional development to stay up to date on product knowledge and technical support best practices.
- Feedback: Provide valuable feedback to the product management team on client feature requests and product improvements.
- Internal Guidance: Offer internal guidance to your peers in Coach Support to ensure they can quickly identify and escalate technical challenges.
- Technical Support: Provide advanced technical assistance to customers who have complex issues that cannot be resolved by our Coach Support team.
- Troubleshooting: Respond to and resolve technical support tickets in a timely manner, using phone, email, and chat.
- Onboarding: Contribute to the onboarding and training of other technical support escalation team members in our systems and operations.
- Issue Escalation: Troubleshoot complex technical issues and escalate them to our Quality Assurance and/or development team, as necessary.
- Familiarity with support tools such as Jira, Zendesk, ClickUp, and Salesforce.
- Working knowledge of Android, iOS, Mac, and PC platforms and web browsers.
- Knowledge of software development life cycles and manual testing techniques.
- 2+ years of experience in a technical support role.
- Strong technical skills, with experience in troubleshooting complex software issues.
- Experience in customer-facing and/or technical support roles with a strong customer-service focus.
- Strong problem-solving skills and ability to work independently.
- Excellent communication skills, with the ability to explain technical issues to non-technical stakeholders.
- Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
- Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
- Calm App +4 – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
- Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
- EAP – we get you help when you need it. Period.
- Time Off – with our open PTO policy, you pick when you want time off when it’s best for you!
- Fitness Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
- Medical/Dental/Vision coverage
- And more! – so many benefits we couldn’t even fit them all here!
- Discounts – access to discounts with our partners, such as Dell, Microsoft & many more.
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