Remote Software Support Specialist

Kodak is hiring!

Provide second level (L2) telephone and web based (email, chat, IM, internet portal) remote technical troubleshooting to internal and external customers in support of Kodak’s proprietary workflow systems.

Support includes in depth technical troubleshooting, diagnosis of issues, recommendation for process efficiencies and improvements, remote connectivity to customer sites using proprietary and approved support tools, training, and new customer installation/start-up assistance.

Responsibilities/Expectations:

• Maintain a great sense of humor and contribute to a positive and enjoyable work environment
• Maintain, continue to develop and keep current with Kodak technologies, software applications, support methodologies, best practices and processes as they relate to our proprietary systems and workflows (ongoing training provided)
• Maintain, continue to develop and keep current with both Apple Macintosh and Microsoft Windows technologies, processes, networking protocols and operating systems
• Contribute to Kodak’s intellectual property by identifying needed documentations, Standard Operating Procedures, and known solutions for inclusion in support databases
• Maintain and continue to develop excellent communication, interaction and customer service skills
• Flexibility in working shift work on a regularly scheduled basis (shifts cover 24 hours per day, 7 days per week)
• Maintain and continue to develop excellent problem solving skills and troubleshooting methodologies and possess the ability to analyze and interpret complex information and problems
• Maintain and continue to develop excellent time management and prioritization skills
• Contribute in ensuring that technically efficient, workable, and cost-effective solutions and/or systems and processes are in place
• Maintain, continue to develop and keep current with industry standard technologies, workflows and software applications
• Ability to travel and provide direct onsite support to Kodak’s customers and partner companies
• Ability to thrive in a fast paced, collaborative and team based environment
• Provide on-the-job training, mentorship, and assistance to fellow team members, within the company, and for our customers and partner companies

Minimum Requirements:

• In depth knowledge of Microsoft operating system, Macintosh OS.
• Recognized University or College degree in Computer Science or an equivalent combination of education and experience
• Ability to analyze and interpret complicated information.
• Advanced knowledge of the print industry or experience in the commercial print industry. Understanding of complex workflow including but not limited to RBA, Preps, Prinergy, ColorFlow, Cloud technologies.