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Remote Live Chat Agent

Company

Quant Systems Inc
Address Vancouver, British Columbia, Canada
Employment type FULL_TIME
Salary
Category Information Technology & Services
Expires 2023-07-11
Posted at 11 months ago
Job Description
What are the benefits?


  • Employee Advancement, Career Path Development
  • Pay $18.09 - $22.45 hrly
  • Casual environment
  • Health, Dental, Vision
  • Promote from within
  • Paid Time Off for ALL employees, starts earning from day 1!
  • 401k Savings
  • Weekly drawing (gift cards, electronics etc)


What Will I Be Doing?


  • Answering phones, emails, and live chat from customers
  • Recording details of customer interactions (proficiently and accurately)
  • Professionally responding to customer inquiries
  • Offer solutions- not excuses
  • Identifying, escalating priority issues, and reporting to high-level management.
  • Develop rapport with customers, with an upbeat and positive attitude
  • Following up on complicated customer interactions where required.


What qualities do I have?


  • Excellent customer service attitude.
  • Friendly, confident, and a self-starter
  • Ability to engage and tailor interactions with each customer, making their experience exceptional
  • Strong verbal and written communicator
  • Positive and quick troubleshooter


What qualifications do I need?


  • 1 year of customer service-related experience (preferred)
  • 1 year of call center (preferred)