Customer Service ( Remote ) (Sasktel)

We are seeking a Remote Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to our valued clients while working remotely from the comfort of your own home.

Key Responsibilities

Respond promptly to customer inquiries through various channels, including phone, email, and live chat.

Identify and assess customer needs, troubleshoot issues, and provide accurate information and solutions.

Maintain a high level of product knowledge to effectively address customer inquiries and concerns.

Document and manage customer interactions and transactions in our CRM system.

Collaborate with team members and supervisors to resolve complex customer issues.

Strive for first-contact resolution and customer satisfaction.

Adhere to established customer service standards and guidelines.

Qualifications

High school diploma or equivalent; higher education is a plus.

Strong communication skills, both written and verbal.

Empathy and a customer-focused mindset.

Problem-solving skills and the ability to handle challenging situations with professionalism.

Proficiency in using customer service software and tools.

Previous Customer Service Experience Is Preferred But Not Required.

Value