Account Specialist (Remote) Jobs

Stella-Jones is North America's leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent. The Company’s common shares are listed on the Toronto Stock Exchange (TSX: SJ).

Stella-Jones recruits team members who embody our core values and desire an environment where growth is inspired, dedication is recognized, and achievement is rewarded. Our ever- expanding footprint provides a great prospect for career advancement as we seek to develop our emerging leaders.

Position Summary

Account Specialist m anages assigned customer accounts by handling a variety of pre/post sales functions to ensure the highest quality of customer service.

Responsibilities

• Assists customers and other staff by answering questions related to accounts, procedures, and services.
• May be required to attend customer service events and field calls with limited overnight travel
• Reconciles report discrepancies and problems.
• Maintains knowledge of all contractual and regulatory requirements of the customers.
• Verifies and posts details of business transactions to spreadsheets and databases.
• Ensures all proper paperwork is filed in customer folders to meet department policy.
• Reviews, balances, interprets, and corrects computer reports and submits to management upon request.
• Monitors transactions to ensure compliance with both company and industry procedures and regulations.
• Assists with managing inventories, orders, and related transactions for assigned customers and territories.
• May need to be available to work additional hours and/or weekends to provide required customer storm response coverage, as appropriate
• Investigates and resolves customer complaints and/or issues in an urgent manner.
• Monitor inventories in yards and may be responsible for Alliance customers as assigned.
• Contributes to the development of sales forecasts and targets.
• Provides input to the planning department to ensure that appropriate FG inventory levels are maintained and that replenishments are scheduled in order to meet the requirements of our customers.
• Performs other related duties as assigned.
• Participates and contributes to company safety program.
• Reviews all quotes and orders to ensure accuracy and timely submission.
• Inputs customer and sales data into processing system according to company procedures.
• Participates in the preparation and submission of RFQ’s, RFP’s, other formal quotations, and bids as requested by the customers.

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As a Stella-Jones employee, you will enjoy access to excellent benefits and incentives, including:

• Annual Profit Share Program
• Company Share Purchase Program with 10% Company contribution match
• Extended health and dental coverage
• Short-Term and Long-Term disability coverage
• Career advancement opportunities
• Retirement program (RRSP) with generous Company match (150% of employee's 4% contribution)
• Life insurance and accidental death & dismemberment (AD&D)
• Competitive compensation

Stella-Jones is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, provincial, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Stella-Jones makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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