Solar Power - Customer Service/Relations

Riverside Energy Systems is excited to be hiring a customer service representative to join our team in our Kamloops BC office. This position is accountable to the Internal Operations Supervisor and will report directly to them. You will be required to talk and meet with customers in our office. This includes on the phone, over email, and handling walk-in clientele. You will be trained on how to direct incoming inquiries as well as service and monitoring requests. The hours are full-time, Mon-Fri, 8 am-4:30 pm with coffee and lunch breaks at the Internal Operations Supervisor's scheduled times.

The ideal candidate is one with experience in this field and is willing to work with new and existing customers.

Responsibilities:

• Receiving payments
• Proposal submission
• Service Contracts
• Post installation follow up
• PM software updating
• CRM software updating
• Troubleshooting
• Onboarding new clients
• System knowledge
• Initial contact
• Product knowledge

Requirements:

• Familiarity with CRM systems and Microsoft Office
• Advanced skills in communicating
• Ability to stay on task
• Lots of talking and typing
• 1+ years of industry knowledge is preferred
• Excellent ability to manage and build relationships
• Unrelenting drive to understand and meet prospective customer needs
• 1-2 years experience is ideal

Salary:

$37,000 - $44,000 Annual Salary depending on experience

Payment schedule is bi-weekly. Benefits after 3 months (medical/dental) and inclusion in staff events throughout the year.

About Riverside Energy Systems:

Riverside Energy Systems is an environmentally conscious business dedicated to excellence in the supply, installation, and maintenance of leading-edge solar energy systems. Built on a foundation of off-grid installations, we combine years of electronics experience with electrical engineering and design skills to provide full-service sustainable energy solutions. Whether working on large commercial projects, net zero homes, off-grid or on-grid homes, we design systems that increase sustainability, improve energy system efficiency and reliability, decrease electrical energy consumption, and reduce or eliminate electrical grid dependence.

Our employees enjoy a work culture that promotes education and sustainable lifestyles. We take pride in the work we do, and we put the safety and well-being of our team above all.

We look forward to reviewing your application,

~RES Team

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