Customer Relations Manager Jobs

WHO YOU ARE
•You love working in a fast paced and constantly changing retail/ home furnishing environment
•You have at least 3 years of direct Leadership experience in a high-volume Sales, Retail or Customer Service environment, leading medium to large sized teams
•You understand the needs and expectations of customers and co-workers from various touch points within a retail environment
•You’re very results driven and analytical.
•You’re quick on your toes and a great problem solver (especially when it comes to customer conflicts).
•You have amazing attention for details and can effortlessly juggle multiple competing priorities while keeping a smile on your face
•You are a total people-person and can strike up a conversation easily
•You have an obvious passion for IKEA products and design, as well as our Sustainability commitment
•Your management style can be summed up like this: open door, empowering, strategic and supportive. You believe that leadership is a collective activity where we all have something to learn from each other.
•You love having a flexible schedule

A DAY IN YOUR LIFE WITH US
•Coach, manage, mentor and onboard new and existing team members to ensure that they succeed. This includes identifying and developing internal talent for the future.
•Establish and maintain service agreements with internal stakeholders and external partners in order to protect operational standards.
•Ensure that the departments under your function are following internal, national and global rules, regulations and policies.
•Along with other management team members, create and implement a customer-focused business plan for the upcoming fiscal year.
•Participate in Leadership meetings with other Store/Department Managers to discuss business needs and objectives
•Support the overall store business plan as well as the specific team goals
•Plan and determine what departmental resources and investments are needed to ensure that the services offered meet and exceed customer expectations.
•Influence your team with customer insights that will allow them to make decisions that meet the needs of customers.
•Implement any new ways of working, processes or techniques
•Supporting the team with additional duties, as required

TOGETHER AS A TEAM
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!





In the IKEA world, this position is officially referred to as: Customer Relations Manager
Please note: This position requires the submission of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.