Customer Service Rep Jobs

Customer Service Representative / Dispatcher
Port Moody, British Columbia
Hybrid (mainly from home)
Our Client, a highly established leading construction company, works to design, build, transport, operate and maintain projects all over North America.
They are looking for 2 Full-time (Contract to Hire) Customer Service Representatives or Dispatchers to join their team.
This is a remote opportunity but the candidate must be open to commute to the office when necessary, for meetings and/or events.
The Customer Service Representative or Dispatcher is responsible for assigning work as well as answering calls from technicians and client dispatchers. You have a passion for customer service, strong communication skills, and are a natural problem solver which allows you to ensure work gets completed safely, on time, and with a high degree of quality.
Perks And Benefits

• Work-from-home flexibility (some days in-office)
• Full-time Hours (variety of shifts from 5 AM to 7 PM, from Sunday thru Saturday)
• High possibility to become a permanent employee based on performance
• Career growth opportunities
• Starting pay rate of $20 - $24 an hour (depending on experience) with annual performance & salary reviews
• Remote training and technical tools provided
• Opportunity to join a great high-energy team!
• Ongoing employee training and development
• Full benefits after the probationary period including medical, dental and life insurance

What You Will Be Doing

• Monitor daily workload in assigned geographical areas to ensure customers’ requirements are met
• Complete outbound calls to technicians to ensure job status information is up to date and accurate
• Handle inbound calls from technicians and offer assistance as required to manage workload and outbound calls to technicians to ensure job status information is up-to-date and accurate
• Creation and management of reports, tracking unique bookings, system errors, etc.
• Handle inbound calls from client dispatch teams to ensure effective coordination of resources and clear communication between teams

What You Bring To The Table

• Excellent customer service focus, with an ability to work collaboratively with others to influence outcomes
• A stable Internet connection and the ability to work from home
• Prior work experience in Customer Service (or Dispatching)
• Ability to work under the pressure of time constraints and a fast-paced environment
• Strong computer skills including proficiency in Microsoft Excel, Word and PowerPoint

No cover letters are required.
Interviews are taking place right away so apply with your resume today!
We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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