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Customer Success Associate Jobs
Company | Klue |
Address | Vancouver, British Columbia, Canada |
Employment type | PART_TIME |
Salary | |
Category | Software Development |
Expires | 2023-07-28 |
Posted at | 10 months ago |
👋 We're looking to hire a Customer Success Associate to join the Win-Loss Team part-time!
- Work closely with Research Directors to build and support client relationships
- Manage internal stakeholders to ensure win-loss program's deliverables are on time and high-quality
- Support Research Directors by leading win-loss program management and being the go-to person for client questions and requests
- Manage database of interview/contact leads for client (update, organize, and report)
- Recruitment individuals for interviews through creative campaigns (email, social and phone outreach)
- Provide world-class customer experience with a focus on educating clients on win-loss and churn analysis best practices
- Support new client onboarding
- Information gathering
- Conduct focused data-gathering in support of regular client updates
- Mapping and tracking project milestones and providing project updates
- Data preparation: Organize survey data in preparation for analyst review and analysis
- Strong and natural conversationalist and you've been known to pen an impressive e-mail and/or essay or two
- You are organized and have strong attention to detail
- Output focused: you’re driven by targets, metrics or goals. Nothing will stop you from not only achieving your goals, but you’re constantly motivated to BEAT them. You’re the type of person to set new records and your career goal is to be the best at what you do
- Hearing “no” won’t stop you, that only fuels you. You’re an optimist to a fault, full of energy, you can't be beat down
- While you're competitive in nature you value and seek a team-based and collaborative environment
- You figure out what needs to get done and make it happen.
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