Customer Success Partner Jobs

Manage end-to-end relationship with corporate partners utilizing EAB’s technology from initial onboarding to platform implementation, through user training, problem-solving and consulting

Maintain up-to-date knowledge of competitors in early career recruitment space

Demonstrable analytical reasoning or quantitative analytical skills

Strong written and verbal communication skills

Use partner renewal conversation to identify portfolio growth opportunities

Provide insights from partner interactions to inform future research initiatives and new product development opportunities

Bachelor’s degree and 3+ years account management experience managing renewals and upsells / expansion.

Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously

Introduce and support customers in gaining in depth knowledge about our systems and the effects and benefits to their business

Be the industry expert consulting the customer on best-in-class experiences

Proactively work with the customer on the rollout plan, contract adoption and ensuring they have the high value experiences live

Become a Zoovu product expert and use this knowledge to effectively guide customers towards their desired outcomes

New customer account management including customer set-up, and credit information

Knowledge of basic business sales and marketing practices

Intermediate or Advanced skill in Microsoft Excel

Knowledge of rubber/plastic products is beneficial

Familiarity with ISO quality requirements is beneficial

Strong written and verbal communication skills

Build, manage, and optimize our customer onboarding experience – the goal is platform adoption.

Manage the customer use case, ensuring the customer has a plan.

Analyze customer functional requirements and propose the most suitable strategy to be used.

Provide feedback to senior leadership and product team on feature requirements, value proposition and competitive data.

Excellent verbal and written communication skills, with an ability to work in a team environment.

Comfortable with SaaS technology and data. Previous experience with customer retention and upsell is a PLUS

Consistently have contact between current customers and potential new leads in order to meet the membership requirements of the firm

Bachelor’s Degree is preferred, however, can be replaced with 1-3 years of customer service experience

Must have highly developed communication skills (written and verbal), interpersonal, problem-solving and customer service skills

Attend additional training sessions and seminars provided by the firm to achieve a higher level of success

Build valuable relationships with clients to ensure the satisfaction of the clients brand line

Must be able to work a full-time schedule for this particular role

Excellent time management skills and ability to prioritize tasks

Assist with management of customer subscriptions, marketing promotions and sales initiatives.

Other duties and responsibilities as required.

At least 2 years customer success experience using a CRM tool

Excellent communication and interpersonal skills, with proven ability to work effectively both independently and as a positive contributor to the team.

Strong computer skills and the ability to adapt to different IT systems.

- Extensive experience in customer relationship management, closing deals, and developing long-term client relationships.

- Outstanding team management abilities.

- Oversee a team of managers who support all clients.

- Present to and influence potential and existing customers using excellent communication skills.

- Executive-level planning and strategizing skills.

- Develop and maintain trusted, long-term relationships with C-suite partner leaders.

Possess a Bachelor’s degree (preferred) or equivalent work experience in related field

Have strong interpersonal and communication skills

Possess advanced computer skills (Excel, Word, PowerPoint)

Have working knowledge of JDE and or Salesforce CRM would be an asset

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Leading and attending regular strategy meetings with the sales representatives to ensure strong working relationships.

Business development knowledge and, ideally, experience growing a business.

Resolving customer service related issues & contribute towards improving overall customer experience.

HR Responsibilities for the Support Department.

Manage the support database for the current software support ticketing system

Deep understanding of software businesses, including knowledge of both the subscription and license/maintenance models, hosting as well as on-premise solutions.

Knowledge of local government domain, especially Community Development processes.

You have 2+ years of account management experience

Account Management & Relationships 🫶You will maintain close relationships with our partners, and build a strong level of trust with them

Consistently educating our partners on ResQ services and offerings

Growth 📈 You will continuously educate our partners on ResQ's service offerings and identify opportunities for growth

You have a customer-first mindset as we are obsessed with the customer experience and set new standards for excellent service

Experience in the restaurant industry or technology marketplaces is considered an asset

Experience creating, contributing to and/or deploying change management practices. Prosci certification will be highly regarded.

Extensive project management and change management knowledge.

Change management: Enthusiasm and passion for deploying strategies to lessen the impact of change on individuals and organizations.

You’ll maintain a set of KPI’s and report on performance regularly to your peers and manager.

Outstanding communication and presentation skills.

Presentation skills: Outstanding communication, planning and presentation skills.

Reputation for being highly organized and detail-oriented, with excellent time management skills

Maintaining relationships with clients by offering scalable account support to ensure an optimal cost-to-revenue ratio

A fully funded benefits plan, including a wellness reimbursement program

An optional parental benefits program

Understanding and managing small and midsize business related operations to gain efficiencies and continuously improve processes

Managing renewal processes to apply an adequate repricing strategy (updating agreements, managing Salesforce opportunities, etc.)

Work from Home / Remote friendly

Actively contribute to our knowledge base.

Manage a portfolio of Customer Accounts. In doing so you will:

You love customer interactions! You get excited when you see customer calls in your daily calendar.

Churn % of your client portfolio

Customer Time to First Value

Project management knowledge in accordance with the Prince II methodology,

Be a driving force in unlocking the full potential of our VMS (Vendor Management System) for our customers,

Manage the successful implementations of our cutting-edge VMS across a wide array of organisations,

You are a communicative person with knowledge of the Staffing & Recruiting market and its laws and regulations,

Knowledge of the scope and functionality of Nétive or another VMS and Salesforce is a distinct advantage,

You have excellent knowledge of the English language (spoken and written),

Ensure operations teams have been provided with processing instructions and all customer specific requirements are met

Proactively manage contract renewal process, and negotiation steps within Quantum, ensuring appropriate involvement from business development and operations

Provide support to the facility managers and executive teams while looking for new opportunities to grow the business

Post secondary education in administration or related fields

1-3 years of Administration, Account Coordinator or equivalent work experience

Strong communication and organizational skills

Ensure operations teams have been provided with processing instructions and all customer specific requirements are met

Proactively manage contract renewal process, and negotiation steps within Quantum, ensuring appropriate involvement from business development and operations

Provide support to the facility managers and executive teams while looking for new opportunities to grow the business

Post secondary education in administration or related fields

1-3 years of Administration, Account Coordinator or equivalent work experience

Strong communication and organizational skills

Identify and target potential clients, including renters, property owners, and property management companies, to promote the advantages of using Ryna's platform.

Proactively engage with customers to ensure their satisfaction, anticipate potential issues, and offer tailored solutions to meet their specific requirements.

Track and analyze sales performance metrics, providing regular reports to management to evaluate progress and make data-driven decisions.

Proven track record in sales or customer success management, preferably within a tech startup or real estate industry.

Lead the onboarding process for new customers, ensuring a seamless experience from sign-up to successful usage of the platform.

Educate customers on the features and benefits of Ryna, addressing any queries or concerns they may have during the onboarding phase.

Quarterback OfferFit teams to ensure customers’ continued success with deployments and implementations

Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of OfferFit value proposition

Work closely with the OfferFit sales team to drive renewals & upsell opportunities

Communicate customer needs to OfferFit’s product & marketing teams to ensure a customer-centric product roadmap

Our customers really love working with us! Check out what they have to say about OfferFit here: https://offerfit.ai/content?type=case-study

Prior Customer Success or Strategy Consulting experience preferred. Familiarity with data science or machine learning is a strong plus.

Experience using analytical, account management, and productivity tools including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites.

Drive optimal program and Customer Success Manager satisfaction.

Improve team efficiency and optimize previously defined processes. Manage initiatives, deliver critical solutions, improvements, and mechanisms by working independently across teams.

Education: Bachelor's degree or equivalent.

Experience in E-Commerce, Corporate Retail, Consulting and/or B2B

Superior communication and presentation skills

You have significant experience in customer success, account management, or a similar role within a software/SaaS company

Collaborate with cross-functional teams, including marketing and customer support, to ensure a seamless customer experience throughout the customer journey

You have experience with digital-touch customer engagement strategies, automation technologies, and platforms like PlanHat

You have excellent analytical skills to interpret customer data, identify trends, and uncover opportunities for growth and risk mitigation

Bonus: skilled in the creation of video or animated content

Drive customer renewals by proactively engaging with customers, identifying opportunities for expansion, and demonstrating the value of continued partnership