Customer Success Partner Jobs

What Zoovu Does

Zoovu has really taken off this year! As an award-winning leader in Conversational Search, we’re 180 employees strong and fast-growing. With 8 office locations worldwide, we have the advantage to tackle a vast variety of industries including: consumer electronics; health and beauty; manufacturing and telecommunications, delivering exceptional value to our clients. Since the release of our platform, Zoovu has partnered with premium Fortune 100 brands, serving over 60 million consumers a year. More than 500 brands and 1000’s of retailers have made Zoovu the standard SaaS platform to build and manage digital assistants in-store and online. We’re looking for an experienced, well rounded graphics designer to work within our Solutions and Digital teams, designing graphical elements for show-stopping demos and creating unique experiences across our digital properties. You will be highly collaborative, an excellent communicator, and thrive within a high-performing, results-driven team.

The Role:

• Become a Zoovu product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Be the industry expert consulting the customer on best-in-class experiences
• Be part of the team delivering new projects to new customers and expanding services to existing customers
• Identify, track, and improve the health status of each of your customers
• Be responsible for managing the day-to-day service relationship communications with the portfolio customers
• Make sure that customers get maximum value from Zoovu and give them insight into this through high-touch engagements
• Proactively work with the customer on the rollout plan, contract adoption and ensuring they have the high value experiences live
• Collaborating with clients to establish key performance indicators and aiding the customer in achieving their goals and evolving the platform to ensure continued success
• Maintain excellent knowledge of customer initiatives, roadmaps, rollout plans and issues
• Networking within the customer organisation to build and maintain relationships at all levels of the customer organisation with a focus on creating executive level, value-based engagement
• Introduce and support customers in gaining in depth knowledge about our systems and the effects and benefits to their business
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Identify and drive cross sell and upsell opportunities

Qualifications / Experience:

• Unafraid to roll-up sleeves, get it done and "lead from the front”
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation
• Be a quick learner and can work effectively in a constantly evolving scale-up environment
• Ability to recognize and maximise business value
• Enjoys working closely with customers to ensure complete satisfaction
• Exceptional drive for developing new operational processes and projects and ability to fulfil operational roles
• Comfortable with preparing and delivering formal executive business reviews (EBR) to senior-level executives, with a focus on project-specific milestones and customer health
• Bachelor’s degree and 3+ years account management experience managing renewals and upsells / expansion.

Our Commitment to Diversity and Inclusion

Zoovu is committed to equal opportunity employment regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other basis as protected by applicable law. We are committed to increasing diversity across our team and ensuring that Zoovu is a place where people from all backgrounds can make an impact.