Global Partner Success Manager Jobs

Manage end-to-end relationship with corporate partners utilizing EAB’s technology from initial onboarding to platform implementation, through user training, problem-solving and consulting

Maintain up-to-date knowledge of competitors in early career recruitment space

Demonstrable analytical reasoning or quantitative analytical skills

Strong written and verbal communication skills

Use partner renewal conversation to identify portfolio growth opportunities

Provide insights from partner interactions to inform future research initiatives and new product development opportunities

Bachelor’s degree and 3+ years account management experience managing renewals and upsells / expansion.

Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously

Introduce and support customers in gaining in depth knowledge about our systems and the effects and benefits to their business

Be the industry expert consulting the customer on best-in-class experiences

Proactively work with the customer on the rollout plan, contract adoption and ensuring they have the high value experiences live

Become a Zoovu product expert and use this knowledge to effectively guide customers towards their desired outcomes

You will work with regional Channel Marketing Managers to develop and deliver joint demand generation campaigns with key channel partners

You have five years or more of Marketing/ Partner marketing experience in a B2B environment, ideally in software or high tech

You have experience working with resellers in a B2B environment

Vous superviserez le plan de communication du réseau de manière à optimiser la fréquence des messages et l’engagement des partenaires

Vous analyserez et rendrez compte du rendement et des résultats des campagnes par canal

Vous soutiendrez les activités de génération de la demande axées sur le client final

Excellent communication skills both verbal and written. Strong interpersonal and project management skills.

Manage input from the leadership teams, Business Communication team, and the broader Corporate Communication Department

Strong academic credentials, holding a Bachelor's degree, with advanced or professional qualifications in Communications or related disciplines also desirable.

Professional gravitas, credibility, and diplomacy skills to liaise with senior leaders and executives.

Fluent in written and verbal English, while Arabic language skills are not mandatory but desirable.

Serve as a key interface and coordination point for all communications workstreams

You have 2+ years of account management experience

Account Management & Relationships 🫶You will maintain close relationships with our partners, and build a strong level of trust with them

Consistently educating our partners on ResQ services and offerings

Growth 📈 You will continuously educate our partners on ResQ's service offerings and identify opportunities for growth

You have a customer-first mindset as we are obsessed with the customer experience and set new standards for excellent service

Experience in the restaurant industry or technology marketplaces is considered an asset

Experience creating, contributing to and/or deploying change management practices. Prosci certification will be highly regarded.

Extensive project management and change management knowledge.

Change management: Enthusiasm and passion for deploying strategies to lessen the impact of change on individuals and organizations.

You’ll maintain a set of KPI’s and report on performance regularly to your peers and manager.

Outstanding communication and presentation skills.

Presentation skills: Outstanding communication, planning and presentation skills.

Experience creating, contributing to and/or deploying change management practices. Prosci certification will be highly regarded.

Extensive project management and change management knowledge.

Change management: Enthusiasm and passion for deploying strategies to lessen the impact of change on individuals and organizations.

You’ll maintain a set of KPI’s and report on performance regularly to your peers and manager.

Outstanding communication and presentation skills.

Presentation skills: Outstanding communication, planning and presentation skills.

Experience creating, contributing to and/or deploying change management practices. Prosci certification will be highly regarded.

Extensive project management and change management knowledge.

Change management: Enthusiasm and passion for deploying strategies to lessen the impact of change on individuals and organizations.

You’ll maintain a set of KPI’s and report on performance regularly to your peers and manager.

Outstanding communication and presentation skills.

Presentation skills: Outstanding communication, planning and presentation skills.

Previous experience in a client-facing, account management, or operational role is preferred.

Regularly communicate with clients and partners to provide updates, gather feedback, and offer support.

Collaborate with Senior Manager and internal stakeholders in planning, designing, and implementing process improvement initiatives

3+ years experience in a professional role

Strong interpersonal and communication skills, with the ability to build rapport and effectively convey information to clients and partners.

Excellent problem-solving and troubleshooting abilities to address client and partner inquiries.

Minimum 2 years in account management, customer service or inside sales role.

Quarterback the resolution of any issues or feedback from the partners and manage with our internal team.

Act as a trusted advisor to partners, offering insights and guidance on industry best practices and innovative solutions.

Has a strong sense of urgency. Responds quickly and are quick to resolve issues and offer solutions.

Competitive salary, commensurate with experience

Health, dental and life insurance benefits

You will work with regional Channel Marketing Managers to develop and deliver joint demand generation campaigns with key channel partners

You have five years or more of Marketing/ Partner marketing experience in a B2B environment, ideally in software or high tech

You have experience working with resellers in a B2B environment

You will lead the execution, optimization and measurement of channel partner awareness and engagement campaigns

You will help channel partners promote Genetec narratives and assets through campaign templates and kits

You will help internal regional marketing and product marketing teams develop messaging that is geared towards our channel partners

Project management skills, with the ability to manage multiple projects simultaneously, prioritize tasks effectively, and work collaboratively with other departments.

Proactively identify opportunities to upsell and expand the company’s product offerings to customers.

Excellent verbal and written communication skills, with the ability to build rapport and establish relationships with customers.

Competitive compensation and benefits package, including health insurance, as well as bonuses and incentives based on performance.

Flexible working arrangements, including the option to work remotely or from our office.

This position offers the chance to embark on exciting business trips and expand your professional network while representing our company.

Pre-screen candidates to ensure they meet the necessary qualifications and experience for construction roles

Manage the offer process and negotiate compensation packages for candidates

Negotiation skills (managing the offer process)

Manage the expectations of both clients and candidates

4+ years of experience in some form of sales environment - call center, banking, telesales, estate agency, brokering etc.

Knowledge of recruitment industry trends and best practice

Other projects assigned by management or as needed

You have 3+ years of support operations experience managing support KPIs such as CSAT.

You are analytical and data-driven, with experience distilling large data sets to actionable insights - root cause analysis is your specialty.

You know how to present complex information clearly and concisely with strong written, verbal, and visual communication skills.

You are well-organized and attentive to detail, with impeccable follow-up and follow-through capabilities.

Comfortable in a fast-paced, constantly changing, team-oriented environment and able to manage multiple deadlines simultaneously

Have multiple years of experience in leading and building a customer success management team.

We offer great benefits, including generous laptop and home office allowances, plus stock options!

Have experience managing and growing a global workforce.

Demonstrate experience with ensuring compliance with business objectives.

Aren't afraid to manage up, as well as down.

Have experience handling interpersonal disputes between team members.