Partner Success Manager Jobs

ResQ was founded with the belief that restaurant operators and service providers should have a much better way to operate their businesses. As a first step towards our mission, we have built a SaaS-enabled marketplace that helps fast-growing restaurants manage their 🛠 repairs and maintenance, empowering them to focus on their customers.
Repair and maintenance is the heartbeat of any restaurant's operations, yet the existing management methods are complex, expensive, and time-consuming. With ResQ, restaurants can simply get connected to qualified service providers, submit jobs, track progress, and pay, all in one place.
We are trusted by the world's leading restaurant brands and are venture-backed by top-tier global VCs - and we are just getting 🚀 started!
Hello 👋Future ResQer!
ResQ is looking for a Partner Success Manager to join our operations team and help us take ResQ to the next level. You will help take ResQ to new heights by growing our service and maintenance provider pipeline and managing new and existing partner accounts. You will generate new business through inbound leads and outbound prospecting, qualifying leads and positioning ResQ to potential partners. From a mission perspective, you will play a pivotal role by creating meaningful partnerships with some of the best local partners in your market.
We understand that joining a team is one of the most important choices you make, and adding a team member is one of the most important choices we’ll make. We want you to get to know us, and we want to understand how you approach problems, learn, and what motivates you.
We thrive on being transparent and we know this role requires a certain interest and discipline, so we have included some questions to ask yourself to help you choose if this role is right for you at this specific time (if not, then let’s connect later!!)
Are you nodding your head with excitement at the idea of:

• Owning key metrics related to our partner health and revenue
• Driving improvements at ResQ and within our product to better support our partners
• Qualifying, onboarding and maintaining relationships with our partners
• Consistently educating our partners on ResQ services and offerings

What you will do:
As a Partner Success Manager you will be contributing in the following areas:

• Achieving metrics 💲You are motivated by metrics, and will be responsible for driving supply and revenue metrics including ensuring our customers are consistently sold on adn set-up preventative maintenance plans with us
• Account Management & Relationships 🫶You will maintain close relationships with our partners, and build a strong level of trust with them
• Growth 📈 You will continuously educate our partners on ResQ's service offerings and identify opportunities for growth
• Building pipeline 📞You will be responsible for targeting and qualifying prospects in the service and maintenance space, conducting discovery calls, and identifying opportunities to grow their businesses through ResQ’s marketplace

Who You are:

• You are a self-starter who has a desire to learn, grow, and excel in their role
• Experience in the restaurant industry or technology marketplaces is considered an asset
• You have a customer-first mindset as we are obsessed with the customer experience and set new standards for excellent service
• You have a data and metric-driven mindset with an unwavering dedication towards achieving your and your company's targets
• You have 2+ years of account management experience
• You take extreme ownership in everything you do - it's one of our core operating principles.
• You are open to transparent feedback as we encourage open dialogue and provide candid feedback to help each other succeed
• You are an ambitious top performer, you persevere through intense obstacles

Nice to haves:

• Experience in the restaurant industry or technology marketplaces would be considered an asset

Want to learn more? 👀 Keep Reading!
We are a mission-driven team and have a big vision to revolutionize the service industry. While on that journey, we recognize that building a startup is very hard. Turning vision into reality in a fast-growing environment takes superhuman efforts and is often one of the most difficult, yet rewarding, things one can do.
We do our best to ensure transparency during all stages of the interview process but we realize it's a lot of information 📚 to take in at once so we wanted to centralize everything to make it easier for you to navigate through. We have created a Talent Notion page which will help you learn more about us during the recruitment process.
We are spilling the Tea 🫖 on all things ResQ, click here if you want access to the inside scoop 💬 Tell your friends, because sharing 🫶 is caring 🧡
_____________________________________________________________
ResQ strongly believes that diversity of experience, perspectives, and background will result in a better environment for our employees and a better product for our users. ResQ is an equal opportunity employer. We do not discriminate against applicants based on race, colour, religion, sex, national origin, or disability, or any other status or condition protected by Ontario or local law. ResQ is committed to workplace diversity and will provide accommodation to applicants with disabilities throughout the hiring process.
Not Sure You Meet all the Requirements? We know the confidence gap can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you!