Site Success Manager (Hybrid)

Site Success Manager

Job Type: Full-Time, Hybrid

Location: Various school sites throughout East Bay, CA

Pay: $48,000-$63,000

Benefits:

• No Cost, Short-Term Disability & Basic Life Insurance
• Dental & Vision (Elevo covers 75%)
• 401k Plan (Employer Match)
• Generous PTO
• Health (Elevo covers 50% of medical premium)

About Us

Elevo’s mission is to transform the well-being of students so they look forward to coming to school. Our WASC-accredited curriculum engages students and fosters social-emotional learning through fun, physically active games, sports, and enrichment activities focused on arts, humanities, and STEM. The services we provide include the Expanded Learning Opportunities Program, Before & After School Programs, Summer & Intersession Programs, and so much more. Our programs provide opportunities to learn, move, and thrive together beyond classroom walls while developing essential life skills. We continue to build our capacity as we expand our programs to more districts.

THE ROLE

The role of the Site Success Manager is to work alongside our Field Operations team to ensure a successful launch and implementation of the Elevo Learning programs and curriculum, acting as a liaison between Field Operations and local schools. They are key contributors to the growth and success of the company. This role will report directly to the local Operations Manager and will assist with formal meetings and problem solving to ensure the program is a success.

Responsibilities:

• Collaborate and work very closely with the Operations Manager and Regional Managers regarding program health.
• Provide general support to field operations team members throughout the duration of programs.
• Manage and respond to all customer correspondence from principals, teachers, district contacts, etc. via phone, email and other methods.
• Manage the Customer Service Journey and execute action items for each stage (i.e. post-launch meetings, midpoint check ins, survey conducting, etc.).
• Conduct site visits to attend principal meetings and assess customer satisfaction.
• Collect and communicate customer feedback regarding program health to all stakeholders in order to provide the appropriate resources for any additional on-site support.
• Serve as the main point of contact for principals at each site and represent Elevo with professionalism.
• Provide exceptional customer service to principals and site administrators to establish and maintain partnerships.

Position Qualifications

Requirements:

• Visit sites in your region for principal meetings, program launches, etc.
• Minimum 2-4 years experience in developing external partnerships, face-to-face customer service and/or sales

Preferred:

• Experience in education, in-school programming, and/or enrichment programs for TK-6th grade

Skills, Knowledge, & Traits:

• Prioritization, organization and adaptability
• Creative problem-solver, decisive and action-oriented
• Strong leadership, collaboration and customer service
• Excellent interpersonal skills and ability to develop strong partnerships

The target annual base pay range for this position is $48,000-$63,000. Final pay determinations may depend on various factors including, but not limited to, experience level, education, geographical location, knowledge, and skills. Elevo also offers a full range of health insurance benefits, 401(k) company match, and paid time off benefits. Elevo is committed to creating a diverse work environment, and is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status.