Restaurant Technology Manager, Field

About Restaurant Brands International

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with more than $35 billion in annual system-wide sales and ~30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – BURGER KING®, TIM HORTONS®, POPEYES® and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees, and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

Our Opportunity

Restaurant Brands International is looking for an ambitious, rockstar, candidate who is excited to help us drive innovation and support technology initiatives for the Popeye’s Louisiana Kitchen (PLK) brand in Canada. Candidates filling this role will be responsible for liaising between field support personnel and various corporate and vendor partners.

The Field Technology Manager, is accountable for supporting, implementing, and communicating technology initiatives with our Franchise and company field teams. This role will be integral to the transformation of technology for Popeyes Louisiana Kitchen.

To be successful it will be necessary to partner with the Popeye’s Technology Team, vendors, suppliers, franchisees, and other field employees to ensure coordination across new projects/programs, support escalations, and other field technology related deployments.

Interpersonal and Vendor Management skills are an absolute must-have.

Responsibilities Include, But Are Not Limited To

• Ensure projects are completed on time and within scope.
• Redefining existing field technology support structure.
• Ensuring all technology communications are executed at the appropriate time, with the proper cadence, and include information necessary for training, support, and deployment.
• Acting as liaison between the franchise and field communities and supporting corporate teams.
• Supporting communication, planning, and implementation of new technology projects.
• Managing technology support escalations by engaging appropriate support partners and building action plans for remediation.
• Tracking and identifying support related trends in PLK Technology.
• Acting as liaison between the franchise and field communities and technology vendors.
• Building strong, trusting, relationships with Franchisees, field support leaders, vendors, and internal RBI employees.

The Successful Candidate Will

• Have experience working with Restaurant Technology platforms such as POS, Labor Scheduling Tools, and Back of House
• Be detail-orientated and extremely hands-on
• Candidates with QSR experience will be prioritized
• Be located in or near the Toronto, Ontario area
• Have a relentless drive to innovate
• Have a high comfort level of navigating emerging channels both within and outside of the technology space to identify how to improve our crew and customer experiences.
• Have current, working knowledge of the foodservice industry and current challenges
• Always operate with a sense of urgency
• Experience delivering or supporting POS and Back of House solutions to support restaurant operations is required.
• Have 3+ years of overall experience in restaurant operations and high level understanding of restaurant systems and technology.
• Have excellent written and verbal communication

Successful Candidates Will Embody These Values

Restaurant Brands International (RBI), the parent company of Popeyes, and Popeyes Louisiana Kitchen (PLK) live by a set of core values.

• Dream Big – Life is too short for small dreams.
• Authenticity – Be a hard working, good person.
• Meritocracy – Your growth is based entirely on what you do and how you do it.
• Ownership – You value things more when you own them.
• Creative innovation – Find ways to do things differently to make them better.
• Diversity – A wide range of voices and perspectives makes us stronger.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

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