Field Service Technician Technology

Primary LocationToronto, Canada Job ID R104627

As a Service Technician – High Technology at Patterson Dental, you will have to perform repairs, installations and maintenance of digital radiology, CAD/CAM and computer equipment on the road or at the office. You will also troubleshoot software problems on Windows-based PCs in dental clinics.

Major Duties

• Return defective modules, assemblies or parts to head office and identify items.
• Stay up-to-date with new technical and practical knowledge in the field of technology.
• Installation of Digital Imaging and CAD-CAM equipment.
• Provides technical support after initial installation of equipment (software & hardware).
• Repairs equipment to meet manufacturer’s specs. Performs standard system installations and tests functionality of components. Follows specific manufacturer, federal/provincial guidelines for repairs.
• Complete all required documentation (time sheets, service orders, Radiation Protection Bureau forms, inventory and expense reports).
• Perform any other tasks assigned to him.
• Use, maintain and secure test equipment and tools used to adjust, calibrate and repair equipment.
• Independently respond to customer calls assigned to him, determine the nature of the problem for a particular module or component.
• Ensure that the standard response time established with the service coordinator is respected.
• Determine the parts, supplies and tools needed to complete the service request.
• Ensures proper vehicle maintenance guidelines and safe driving habits are followed.
• Manages vehicle inventory and re-stocks as necessary.
• Load, deliver, install, configure and train customers on the basic use and maintenance of the equipment sold.

Job Qualifications

• Exceptional applications skills with MS Office.
• Motivated worker with great team spirit and manual skills.
• Strong customer service skills required.
• 2 to 3 years of field repair work experience in the dental or medical environment.
• Excellent organizational skills and good problem-solving skills.
• Valid driver's license and driving record.
• 2 to 3 years of experience in TCP/IP networking.
• Diploma in Electronics and/or Computer Science.
• Experiences related to carpentry, electricity or electronics required.
• Excellent oral and written communication skills in English.