Information Technology Technician Jobs

We have partnered with a local Winnipeg based company and leader in the safety & security industry to support in their search of a new IT Technician to join their team. The IT Technician is responsible programming, testing and troubleshooting alarm panels, card access systems, CCTV Cameras. They will work with the Company computing environment by resolving issues that employees face when using computers and ProTELEC’s network, as well as troubleshooting on-site computer software or hardware issues.

Duties and Responsibilities

• Manage all telephone changes, including assigning users’ extensions and placing them into queues if needed.
• Implement and manage network security.
• Monthly maintenance on local computer.
• Programming scripts for reports out of the alarm monitoring software management.
• Oversee monthly maintenance on Windows servers, as well as backup servers.
• Program and troubleshoot a variety of alarm receivers.
• Build and maintain vendor relationships and manage the purchase of hardware and software products.
• Generator testing as required.
• Work with senior support representatives with account programming or chain account programming.
• Serve as main point of contact on all IT related matters.
• Manage Cybersecurity training for employees.
• Work with management to implement new alarm monitoring software modules and develop modules.
• New user set up and orientation.
• Check networks for cyber security vulnerabilities.
• Phone application and alarm monitoring software development.
• On-call for IT Department support on rotation bases.
• Provide individual training and support on request.
• Interact with staff on all levels to help resolve IT-related issues and provide answers in a timely manner.

Requirements and Competencies

• Understanding of alarm receivers
• Previous experience in the security industry, working with Access Control, CCTV, Intrusion, and Intercom systems.
• Strong work ethic with the ability to multi-task.
• Strong written and oral communication skills, professional, business-like demeanor with the ability to translate complex financial complex to non-finance individuals.
• Strong attention to detail and a high level of accuracy in all areas of work.
• Familiarity with some or all the following systems: Video Surveillance: Mostly IP with some analog; installation, configuration, and programming. Card Access: Including controller, reader, relay and lock installation, interconnect, and configuration. Software installation, configuration and programming an asset.Intrusion: Wireless and hardwired, including panel, keypad and device installation, interconnect, and configuration. Panel programming, both manually and via software.
• Ability to pass a Criminal Record Check.
• Good understanding of networking and network structure.

If you are interested in this exciting opportunity, please email a copy of your resume to [email protected]

We thank all applicants in advance, however, only those individuals who best meet our qualifications will be contacted. All other resumes will be kept on file for future consideration.