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Information Technology Help Desk Technician Jobs

Information Technology Service Desk
By Encore Technical Solutions Inc. At Greater Toronto Area, Canada
Experience with mobile device management (SOTI MobiControl) is a plus.
Support mobile device management (MDM) applications, including SOTI MobiControl. Provide basic support for Azure Cloud and Active Directory.
Certifications such as CompTIA, ITIL, and MCSA are a benefit.
Assist with network-related issues, including knowledge of network protocols (SMTP, IMAP, DNS, DHCP).
Contribute to knowledge base documentation and create user-friendly guides.
Minimum 1-2 years of experience in a Service Desk environment.
Information Technology Help Desk Support
By JD Sports Canada At Vancouver, British Columbia, Canada
Maintain an IT asset register, manage inventory of hardware and software
Experience with IT support ticketing systems.
Strong computer and web-based problem-solving skills
Provide day-to-day technical support to internal stakeholders, ensuring the smooth running of computers, network devices and printers
Responding in a timely manner to service issues and requests
Managing support tickets and prioritizing workflow to meet established timeframes
Help Desk Technician Jobs
By Native Child and Family Services of Toronto At Toronto, Ontario, Canada
· Alert management to emerging trends in incidents.
· Knowledge of basic computer hardware. Experience with Microsoft desktop and server operating systems.
Reporting to the Manager of Information Technology, the Help Desk Technician will:
· Manage the agency’s pool of cell phones, laptops, and other mobile devices.
· College diploma\University degree or 3 years equivalent work experience.
· Extensive application support experience with Microsoft Office Suite of Applications.
Information Technology Help Desk Technician
By Innotech Windows + Doors At Langley, British Columbia, Canada
Experience with ITSM or a ticketing tool, remote monitoring & management as well as IT asset management
Create and manage user accounts, permissions, and access rights across various platforms and systems.
Assist in maintaining IT documentation, including user guides, knowledge base articles, and troubleshooting procedures.
Provide remote support to off-site employees, ensuring consistent service quality regardless of location.
Stay up to date with the latest technology trends, software updates, and industry best practices to enhance support capabilities.
Proven experience as an IT Helpdesk Technician or in a similar technical support role.
Information Technology Help Desk Technician
By Acnovate Corporation At Canada
Good experience on Active Directory - should be using it currently Windows and O365 troubleshooting skills
• Strong verbal and written communication skills
• Problem-solving & analytical skills
IT Help Desk Technician (Canada)
• Provide end users with L1/L2 support for hardware and software
• Understanding of operating systems, software, and devices
Help Desk Technician Jobs
By AUGMENTT At Canada
Endeavor to respond to all customer requests in a timely manner while proactively working with the team on improving customer experience
Minimum 1-2 years of relevant experience, exceptions for qualified candidates
Strong problem-solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results-oriented)
Outstanding verbal and written communication skills in English
Comprehensive Benefits Package (Health, Dental, Medical)
Provide telephone and email-based pre-sales and post-sales technical support for our software products and SaaS apps.
Information Technology Technician Jobs
By Tenecom Solutions At Concord, Ontario, Canada
Familiarity with varied networking hardware: switches, APs, firewalls (experience and/or certification for SonicWALL, Fortinet, or Cisco Meraki is a plus.)
Skills and Certifications Tenecom prefers, but not limited to:
Provide remote and on-site technical support for client issues while meeting customer service and response time (SLA) objectives
Remote access and support tools.
Exposure and/or knowledge of current cyber solutions and technologies
Excellent communication skills, both written and verbal.
Information Technology Field Technician
By Framewerx At Dartmouth, Nova Scotia, Canada
•Data entry, daily recording of issues, and accurate tracking of time and assets.
•Previous IT Experience an asset.
•Functional knowledge of ticketing system scheduling preferred.
•Full vaccination status, able to meet client and travel requirements for entry as a condition of employment.
•Excellent customer service and problem-solving skills
•Superior organizational skills, proven ability to prioritize and meet deadlines.
Information Technology Help Desk
By DXC Technology At Greater Quebec City Metropolitan Area, Canada
• Mobile device management experience, IOS, Android.
• Initiate IT service management workflow process ensuring tasks are assigned to the appropriate areas.
• Experience working with customer technology and support requirements
• Excellent analytical, communication and customer service skills required.
• CompTIA A+, Lenovo, Dell, Microsoft, Apple, HP and other manufacturer certifications will be a plus.
• Computer building background experience preferred.
Information Technology Help Desk Analyst
By Altis Recruitment At North York, Ontario, Canada
Offering timely and effective support for IT equipment and business applications.
One or more of the following certifications: CompTIA A+, Network +, Microsoft, ITIL.
Solid experience supporting computers, printers, mobile devices, and business applications.
Adept knowledge of Windows and MacOS operating systems, as well as Microsoft Office applications.
Working knowledge of Active Directory and Azure AD administration.
Excellent documentation and communication skills to engage with colleagues and associates effectively.
Information Technology Technician Jobs
By Client of F.H. Black & Company CPA Inc. At Winnipeg, Manitoba, Canada
Programming scripts for reports out of the alarm monitoring software management.
Work with management to implement new alarm monitoring software modules and develop modules.
Strong written and oral communication skills, professional, business-like demeanor with the ability to translate complex financial complex to non-finance individuals.
Manage all telephone changes, including assigning users’ extensions and placing them into queues if needed.
Implement and manage network security.
Build and maintain vendor relationships and manage the purchase of hardware and software products.
Help Desk Technician Jobs
By Insight Global At Whitchurch-Stouffville, Ontario, Canada
-5+ years of hands-on desktop support experience (Windows OS)
- Experience resolving printer, network connectivity, and software issues for end-users
- Experience in working in a multi-site large enterprise environment
- Must have expert level knowledge of Windows and Apple computing devices (mobile and desktop)
- Strong knowledge of PC hardware
-Experience with automated software delivery methods
Information Technology Field Technician
By Voyager Systems Corp. At Edmonton, Alberta, Canada

We are currently seeking a dynamic, customer service-driven, and sales-focused Level II IT Field Technician to join our team. This individual will play a critical role in maintaining and ...

Information Technology Help Desk Manager
By Fuze HR Solutions At Montreal, Quebec, Canada
At least 5 years of experience in technical support management or another
Strong leadership, coaching and team management skills.
Experience with technical support management software and other support tools.
Ensuring that technical support team members have the technical knowledge and skills to support the company's products and services
Priority tasks and requests management
The required qualifications for the Help Desk Manager are:
Information Technology Help Desk
By Insight Global At North Vancouver, British Columbia, Canada

Experience with ITSM /incident management/problem management software is an asset

Any technical experience in an IT role , specifically help desk/technical support would be an asset

Help Desk Technician Jobs
By Soho Square Solutions At Dorval, Quebec, Canada
• Contribute to the incident management process (incident identification and classification, problem investigation, incidents solutions and escalation).
• Trigger change management processes on hardware software and other information assets.
• Display strong customer service skills and interpersonal skills.
• Possess strong analytical and problem-solving skills
• Possess strong documentation and communication skills.
• Possess knowledge of Active Directory, Microsoft Windows, and Office365 (O365).
Entry Level Help Desk Technician
By BEOVEXIS At Edmonton, Alberta, Canada
1+ year(s) of technical experience;
1+ year(s) of customer service experience;
Comfort in providing remote support for multiple sites using phone and remote tools;
Troubleshooting and repair of remote and local systems;
Outstanding customer service, interaction, and collaboration skills.
Physical Requirements (with Or Without Reasonable Accommodation)
Help Desk Technician Jobs
By Robert Half At Burlington, Ontario, Canada
Experience with IT support ticketing systems
Strong problem solving and analytical skills
Proven experience in installing and configuring operating systems, networked and local printers, and business applications
Knowledge of Microsoft Office Suites
Independently investigate and implement solutions to technical issues
Diagnose recurring technical issues and implement solutions to address the root of the problems
Information Technology Help Desk Technician (Id#3867)
By New Value Solutions At Burnaby, British Columbia, Canada
• Face-to-face support experience. Working with end users to solve IT problems.
• Experience supporting laptop & mobile device deployments.
Must be able to work full time during business hours.
New Value Solutions, a national IT consulting company, is seeking an IT Help Desk Technician.
• Document technical issues when they arise and create solutions
• Assess problems efficiently when tasked with a project
Help Desk Technician Jobs
By HRdownloads At London, Ontario, Canada
Has exceptional time management and prioritization skills.
Participate in the onboarding and offboarding of remote and local employees by supporting hardware setup and new hire training.
Has at least one year of experience in a help desk support capacity.
Has experience with or exposure to a variety of software, including Windows Server, Active Directory, and Microsoft Office 365 suite.
Has experience with or exposure to relational databases (e.g., MySQL workbench).
Has a bachelor’s degree or college diploma in computer science or a related field or demonstrated experience in the field.

Are you looking for a challenging and rewarding career in Information Technology? We are looking for a Help Desk Technician to join our team! As a Help Desk Technician, you will provide technical support to our customers, troubleshoot and resolve technical issues, and ensure customer satisfaction. You will have the opportunity to work with cutting-edge technology and develop your skills in a fast-paced environment. If you are looking for an exciting and rewarding career, this is the job for you!

Overview Information Technology Help Desk Technician is responsible for providing technical assistance and support related to computer systems, hardware, or software. They answer queries, diagnose problems, and provide solutions to technical issues. They also provide support to users in the areas of installation, configuration, troubleshooting, and maintenance of computer systems and software. Detailed Job Description Information Technology Help Desk Technicians are responsible for providing technical assistance and support related to computer systems, hardware, or software. They answer queries, diagnose problems, and provide solutions to technical issues. They also provide support to users in the areas of installation, configuration, troubleshooting, and maintenance of computer systems and software. They may also be responsible for providing training and guidance to users on the use of computer systems and software. Job Skills Required
• Knowledge of computer hardware and software
• Knowledge of operating systems and networking
• Ability to troubleshoot technical issues
• Excellent customer service skills
• Ability to work independently and as part of a team
• Good communication and interpersonal skills
• Ability to work under pressure
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent
• Experience in a help desk or technical support role
• Knowledge of customer service principles and practices
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of operating systems and networking
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• Previous experience in a help desk or technical support role
• Experience in providing customer service
• Experience in training and guiding users on the use of computer systems and software
Job Responsibilities
• Respond to customer inquiries and provide technical assistance and support
• Diagnose and troubleshoot technical issues
• Install, configure, and maintain computer systems and software
• Provide training and guidance to users on the use of computer systems and software
• Monitor and maintain computer systems and networks
• Document technical issues and resolutions