Entry Level Help Desk Technician

We are seeking a Helpdesk Technician to join the customer support team at our corporate headquarters in Edmonton, Alberta. We are looking for a self-motivated, dynamic individual who can manage a wide variety of tasks while remaining responsive to the service needs of this growing organization. The successful helpdesk technician is one who is integral to the operations of the company as a whole, the IT team, and one who understands the necessity of ensuring that our systems operate reliably while remaining sensitive to the needs of our customers. The successful helpdesk technician is expected to understand our business practices and objectives and will align themselves to best support those practices and objectives. This opportunity requires troubleshooting skills and the ability to communicate technically challenging ideas and concepts in a way that is at once accessible, and considerate.

We are looking for a helpdesk technician with the aptitude to work in our ever-changing, fast-paced, team-centric environment as part of a small, highly qualified team that’s dedicated to success.

Monday through Friday 8am - 4:30 pm

This is an entry-level position! No experience is required, we will train!

Employment Type

• Full-time; Hourly

Minimum Qualifications

• 1+ year(s) of technical experience;
• 1+ year(s) of customer service experience;
• Comfort in providing remote support for multiple sites using phone and remote tools;
• Adept at written and verbal communications, collaboration, diplomacy, and problem solving;
• Strong troubleshooting skills;

Physical Requirements (with Or Without Reasonable Accommodation)

• Ability to reach, acuity in handling equipment and keyboarding;
• Ability to lift and move up to 50lbs.;
• Ability to give and receive information.

Principal Responsibilities

• Responsible to answer helpdesk calls, email, and tickets in a timely professional manner;
• Outstanding customer service, interaction, and collaboration skills.
• Maintain versioning and change logs;
• Create and disable accounts in Active Directory and Exchange;
• Set appropriate expectations as they relate to hardware, software,
• Perform analysis, planning, and ongoing maintenance/tuning to ensure maximum performance;
• Ability to learn systems quickly;
• Provide on-call support during off hours for any outage related to our production environment on a rotating schedule with other team members;
• Understand technology limitations and features;
• Work with other members of the IT team to plan and implement changes;
• Demonstrate willingness and ability to effectively document systems and procedures;
• Coordinate and execute upgrades and patching of software;
• Participate in team or company projects as required.
• Troubleshooting and repair of remote and local systems;
• Ability to research issues and find solutions with minimal supervision;