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It Help Desk Technician Level 2 Jobs

Hybrid It Technician - Level 2
By Randstad Canada At Mississauga, Ontario, Canada
Competitive salary and benefits package
Need to have experience, hands-on with Connectwise, SQL, Windows Server, Exchange, SharePoint
Experience with networking (WAN and LAN, FortiGate firewalls, VPN, Citrix )
Working knowledge on configuration and PowerShell scripting for Office 365 and AD
Join a growing, fast-paced team
Must have G license and own vehicle
Technicien Informatique - Niveau 2 / It Technician - Level 2 - Ontario
By Solulan At Mississauga, Ontario, Canada
AEC or DEC in computer science and 5 years of relevant experience;
Advanced knowledge of Windows, Active Directory and Office 365 environments;
Lots of opportunity for learning, growth and promotion;
Possibility of telecommuting and flexibility of schedule;
Great atmosphere, teamwork and social activities!
Provide software and hardware support to users;
Level 2 Help Desk Bilingual (French & English
By nugget.ai At Toronto, Ontario, Canada
Experience working with Incident, Problem and Change management.
Develop an understanding of the business environment and maintain technical knowledge.
University degree and 2 to 3 years of Help Desk work experience.
College Diploma and 3 to 5 years of Service Desk work experience.
Experience supporting all Windows Clients, MS Office Products is required.
Experience using Service Desk for Ticketing Incidents and Documenting of Service Calls.
It Help Desk - Level 1
By Altis Technology At Ottawa, Ontario, Canada

Windows environment. Types of software includes: Office 365, Adobe suite, accounting software and internal CRM tool (built in house).

Level 2 It Technician Jobs
By Altis Technology At Brampton, Ontario, Canada
• Possess and demonstrate excellent verbal and written communication skills.
• Post-secondary education in Computer Science / Information Technology.
• Obtained industry certifications such as Cisco, Microsoft, and CompTIA.
• Experience with Microsoft Exchange, Office 365, Gmail, and other emailing apps.
• Experience with an assortment of backup software including Acronis, Datto, WSB, etc.
• Experience with building, mounting, breaking, hot spare, RAID 0/1/5/6/10.
Level 1 Or 2 It Technician (On-Site In Whitby)
By Altis Technology At Whitby, Ontario, Canada
Windows Server experience, including Hyper-V management is an asset
1-2 years of experience in the IT Managed Services support industry.
Manage user accounts in Azure/M365 and on-prem Windows Server.
Experience supporting on-prem Active Directory and Azure AD/M365.
Effective communication and customer service skills.
Strong problem solving and troubleshooting skills.
It Help Desk Support (Level 1)
By RieVax At Burlington, Ontario, Canada
Offering onsite and remote help desk support.
Responding to email, chat or phone queries and offering help desk support.
Excellent verbal and written communication skills in English.
Excellent interpersonal and customer service skills.
Exceptional teamwork and leadership skills to help other technical support workers.
1 - 2 years of practical experience.
It Help Desk Technician
By ML6 Search + Talent Advisory At British Columbia, Canada
Perform any other task assigned by the manager.
Minimum of 3 years previous experience working as IT Technician, Support, or Help Desk Technician.
Microsoft Certified Systems Engineer (MCSE) Certification would be very advantageous.
Working experience with Microsoft Products, especially Word, Excel, Outlook, Visio, and PowerPoint.
Experience with PC and Server/Storage Hardware.
Working Knowledge of Network switches and cabling.
It Technician - Level 1 And 2 Support
By Ville de Côte Saint-Luc • City of Côte Saint-Luc At Montreal, Quebec, Canada
Ensure optimal management of peripherals, telecommunication equipment and specialized equipment related to the computer.
Develop office automation applications according to the needs of users and facilitate the operation and understanding of said applications.
Provide technical support to users regarding the use and operation of the software, existing applications and equipment related thereto.
Using application development tools, prepare applications (local systems) or modifications to applications that are assigned to him, and assume the adjustments.
Review specifications and, if necessary, suggest any required modifications for the implementation of office applications.
Verify the applications through test procedures, determine the source of breakdowns and make the required corrections.
It Help Desk Technician
By Cognizant At Toronto, Ontario, Canada
Tech savvy with working knowledge of office automation products, databases and remote control
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Proven experience as a help desk technician or other customer support role
Serving as the first point of contact for customers seeking technical assistance over the phone or email
Determining the best solution based on the issue and details provided by customers
The goal is to create value for clients that will help preserve the company’s reputation and business
Help Desk Specialist (Level 1 And Level 2)
By Experis At Mississauga, Ontario, Canada
Strong Interpersonal, stress management and communication skills
2+ Years previous Level 1 or Level 2 Help Desk experience
Ariba experience is strongly preferred
Excellent solution finding and analytical abilities
Passionate about technology and has a thirst for new knowledge in the field
Previous experience creating detailed and easy to follow technical documentation
It Technician (Help Desk, Level 2 Or 3) (61152)
By Mindwire Systems Ltd At Greater Sudbury, Ontario, Canada
5+ years’ experience in an IT support role
Experience as a help desk specialist providing IT user support in a MS Windows Server LAN environment
Bilingual – English & French
IT Technician (Help Desk, Level 2 or 3) #61152
The client is located in the Greater Sudbury, ON area
Onsite 5 days a week
Help Desk Level 2/ Junior Network Engineer
By ClickJobs.io At Oakville, Ontario, Canada
2-4 years of experience working with network equipment and comfortable in working with network hardware and doing proper cable management
Well versed experience in workstation, server management and network administration
Log, monitor and report all incidents and support-related tasks that come in through the service management ticketing tool tracking
Experience provisioning workstations and providing remote support
Sharing knowledge, discoveries, ideas, challenges, and solutions with peers, managers, and executives
Investigate, identify, troubleshoot Windows 7/10 OS user issues and analyze root cause, identify application vulnerabilities, recommend and implement proactive solutions/corrective actions
Entry Level Help Desk Technician
By BEOVEXIS At Edmonton, Alberta, Canada
1+ year(s) of technical experience;
1+ year(s) of customer service experience;
Comfort in providing remote support for multiple sites using phone and remote tools;
Troubleshooting and repair of remote and local systems;
Outstanding customer service, interaction, and collaboration skills.
Physical Requirements (with Or Without Reasonable Accommodation)
It Help Desk Technician (Contract)
By Robert Half At Burlington, Ontario, Canada
Experience with Mobile Device Management, Multi-factor Authentication (MFA) and other security products.
3+ years of related work experience
Excellent customer service and client-facing skills
Experience with Microsoft operating systems, Active Directory, and experience with Office 365 & Azure Administration (Exchange, Teams, SharePoint, etc.)
Experience with MS Intune and Window Autopilot Deploying PC images.
Basic networking skills e.g., TCP/IP, DNS, and VPN
Help Desk It Technician | Technicien·ne Au Service Ti
By Behaviour Interactive At Montreal, Quebec, Canada
Perform installation, management and maintenance of workstations for Windows 7, 8 and 10;
Take part in game console management and associated peripherals related to the development;
Perform IT/Operation, inventory tracking and management;
A minimum of 5 years of experience in IT support;
Proven abilities in solving problems and work under pressure;
Strongly customer-oriented skills, strives in providing excellent customer service and meet their needs in a timely manner;
It Help Desk Technician
By Compunnel Inc. At Scarborough, Ontario, Canada
Relate problem, suggestion, resolution to Groupe SEB Regional IT, Functional Manager
Bachelor’s degree in network administration, or related field - Commensurate experience considered in place of degree
Preferred minimum 2 years of Windows with knowledge of Microsoft Office/ Microsoft Office 365.
Must have knowledge of TCP/IP network protocol, Windows 10.
Respectful – ability to work with or assist inexperienced users
He/She is in generally coordinate for the implementation and maintenance of computer infrastructure systems operated at its local facility.
Level 1 Or 2 It Technician
By Altis Technology Recruitment At Whitby, Ontario, Canada
Windows Server experience, including Hyper-V management is an asset
1-2 years of experience in the IT Managed Services support industry.
Manage user accounts in Azure/M365 and on-prem Windows Server.
Experience supporting on-prem Active Directory and Azure AD/M365.
Effective communication and customer service skills.
Strong problem solving and troubleshooting skills.
Help Desk Tier 2 It Support
By Fully Managed by TELUS Business At Vancouver, British Columbia, Canada
Experience with ITIL service management concepts and methodologies and certification
Experience with JAMF device management software
Experience in an IT Managed Services environment is strongly desired.
Excellent time management and ability to effectively prioritize issues
Career growth and professional development through certifications
A comprehensive benefit package, and
Help Desk - Level 2
By STACK IT Recruitment Inc. At Whitby, Ontario, Canada
Strong communication skills, with a focus on customer service to resolve technical issues on-site and remote
1-3 years of Helpdesk support experience is preferable
MCSA, VCP, or CCNA is preferred. If not achieved, work towards obtaining industry certification within 6 months of the start date.
Experience with TCP/IP, DHCP, DNS, and Internet troubleshooting
Knowledge of Office 365, Active Directory support, and administration
Working knowledge of VOIP-based phone systems

Are you looking for an exciting opportunity to use your technical skills to help others? We are looking for a Help Desk Technician Level 2 to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing technical advice and guidance. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Overview Help Desk Technician Level 2 is responsible for providing technical assistance to customers and employees. They provide support for hardware, software, and network related issues. They troubleshoot and resolve technical issues, and provide technical advice and guidance to customers and employees. Detailed Job Description Help Desk Technician Level 2 is responsible for providing technical assistance to customers and employees. They provide support for hardware, software, and network related issues. They troubleshoot and resolve technical issues, and provide technical advice and guidance to customers and employees. They may also install, configure, and maintain hardware and software. They may also provide training to customers and employees on the use of hardware and software. Job Skills Required
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Ability to troubleshoot and resolve technical issues
• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in a help desk or technical support role
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification or equivalent
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• At least two years of experience in a help desk or technical support role
• Experience with customer service
• Experience with troubleshooting hardware and software issues
Job Responsibilities
• Provide technical assistance to customers and employees
• Troubleshoot and resolve technical issues
• Install, configure, and maintain hardware and software
• Provide training to customers and employees on the use of hardware and software
• Monitor and maintain network systems
• Respond to customer inquiries and requests in a timely manner
• Document customer inquiries and resolutions