It Help Desk Technician

We are seeking a passionate, high energy, IT Help Desk Technician to join our growing and dynamic Banking practice. Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our people and clients. We are seeking someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration. If you are excited by change, and excel through autonomy, we would love to hear from you!

Why choose Cognizant?

It takes a lot to succeed in today’s fast-paced market, and Cognizant has become a leader in the industry. We love big ideas and even bigger dreams. We stand out because we put human experiences at the core. We help clients engage customers by envisioning and building creative products and services. But we do not stop there. We develop go-to-market strategies and invent entirely new business models, ensuring that every company we work with walks away with both inspiration and a plan. Everything we do at Cognizant we do with passion—for our clients, our communities, and our organization. It’s the defining attribute that we look for in our people.

Responsibilities Include

• The goal is to create value for clients that will help preserve the company’s reputation and business
• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers
• We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them
• Walk the customer through the problem-solving process
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Determining the best solution based on the issue and details provided by customers
• Serving as the first point of contact for customers seeking technical assistance over the phone or email
• Identify and suggest possible improvements on procedures

Requirements And Skills

• Excellent communication skills
• BSc/BA in IT, Computer Science or relevant field
• Good understanding of computer systems, mobile devices and other tech products
• Proficiency in English
• Ability to diagnose and resolve basic technical issues
• Proven experience as a help desk technician or other customer support role
• Customer-oriented and cool-tempered
• Tech savvy with working knowledge of office automation products, databases and remote control

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Jul 04 2023

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.