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It Tier 2 Help Desk Technician Jobs

It Help Desk Tier 1 Tech
By Cementation Americas At North Bay, Ontario, Canada
Effectively use Help Desk Ticket System to manage day to day requests.
Maintain and manage an inventory of computer and network equipment.
This position has the requirement for occasional travel to our project sites and offices.
Microsoft Certifications would be considered an asset.
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
Able to troubleshoot in a fast paced, complex environment, including working with remote clients over phone and email.
Level 2 Help Desk Bilingual (French & English
By nugget.ai At Toronto, Ontario, Canada
Experience working with Incident, Problem and Change management.
Develop an understanding of the business environment and maintain technical knowledge.
University degree and 2 to 3 years of Help Desk work experience.
College Diploma and 3 to 5 years of Service Desk work experience.
Experience supporting all Windows Clients, MS Office Products is required.
Experience using Service Desk for Ticketing Incidents and Documenting of Service Calls.
It Support - Tier 2
By Robert Half At Toronto, Ontario, Canada
This job succeeds when it can facilitate user account management by handling onboarding, change and departure processes
One or more programming or scripting language skills required
This position requires a combination of superior customer service skills and technical aptitude
Foundational knowledge in Windows Intune
Basic Troubleshooting experience highly desired
Possess qualifications to analyze complex business problems, propose effective solutions and understand and apply business vision and direction
Tier 1 It Service Desk Technician
By Hays At Vancouver, British Columbia, Canada
As ideal candidate, you have the following qualifications:
• Broad technical knowledge of IT
• Work experience at an IT Service Provider is a plus (delivery level)
• Work experience with ticketing applications (Service Now) is a plus
• Knowledge of existing and emerging hardware and software technologies and IT architectures
• Strong analytical, design and development skills including troubleshooting and integration of IT services
Tier 2 On-Site It Support Technician
By Altis Technology At Toronto, Ontario, Canada
Administration and management of Active Directory users, utilizing networking skills to ensure secure and efficient user access control.
Comprehensive network support across multiple sites, including the management of VLANS and wireless network/WAN LAN.
Proficiency in Active Directory user management with a deep understanding of network user access.
3+ years of relevant IT Support experience
Extensive networking experience, specifically in constructing and setting up multi-family sites.
Demonstrable experience in Windows/PC troubleshooting with a networking focus, particularly with Windows operating systems.
It Service Desk Analyst - Tier 1
By Affinity At Calgary, Alberta, Canada
• Inform management of recurring problems
• Demonstrated IT Service Desk experience
• ITIL certification (Foundation) would be an asset
• Provides tier 1 support to the user community, resolving user queries, incidents, and requests.
• Analyzes and resolves all application software or hardware incidents and requests from end-users
• Accurately logs and tracks incidents and requests from identification through resolution stages
It Service Desk Analyst - Tier 1
By Affinity At Vancouver, British Columbia, Canada
• Inform management of recurring problems
• Demonstrated IT Service Desk experience
• ITIL certification (Foundation) would be an asset
• Provides tier 1 support to the user community, resolving user queries, incidents, and requests.
• Analyzes and resolves all application software or hardware incidents and requests from end-users
• Accurately logs and tracks incidents and requests from identification through resolution stages
It Help Desk Technician
By ML6 Search + Talent Advisory At British Columbia, Canada
Perform any other task assigned by the manager.
Minimum of 3 years previous experience working as IT Technician, Support, or Help Desk Technician.
Microsoft Certified Systems Engineer (MCSE) Certification would be very advantageous.
Working experience with Microsoft Products, especially Word, Excel, Outlook, Visio, and PowerPoint.
Experience with PC and Server/Storage Hardware.
Working Knowledge of Network switches and cabling.
It Service Desk Analyst, Tier 1
By Reena At Canada
Takes action to improve own abilities in line with career goals, including volunteering for "stretch" assignments and taking on increased responsibilities.
Willing to help and encourages others to learn new and different parts of their jobs by sharing knowledge, experience and information.
Handling remote connectivity issues and LAN/WAN connectivity issues.
1-2 years of experience in an IT Service Desk environment
Certifications in Microsoft an asset
Other IT certifications an asset
It Help Desk Technician
By Cognizant At Toronto, Ontario, Canada
Tech savvy with working knowledge of office automation products, databases and remote control
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Proven experience as a help desk technician or other customer support role
Serving as the first point of contact for customers seeking technical assistance over the phone or email
Determining the best solution based on the issue and details provided by customers
The goal is to create value for clients that will help preserve the company’s reputation and business
Manager, Gec - Tier 2 | Vancouver, Bc
By lululemon At Vancouver, British Columbia, Canada
Collaborates with the Guest Support management team to create long-term strategies, annual operating plans, and financial cases.
Provides consistent leadership coaching and feedback to their direct reports, developing their skills to achieve strong business results.
Research, study and analyse operational and performance data to identify trends and opportunities for improvement to positively impact the guest experience
Under the direction of your manager, perform/complete other additional projects, duties, and assignment as required and/or by request.
5-8 years of progressive leadership experience working in an operations-based environment
Relevant ecommerce and retail experience required, contact centre leadership experience a plus
It Technician (Help Desk, Level 2 Or 3) (61152)
By Mindwire Systems Ltd At Greater Sudbury, Ontario, Canada
5+ years’ experience in an IT support role
Experience as a help desk specialist providing IT user support in a MS Windows Server LAN environment
Bilingual – English & French
IT Technician (Help Desk, Level 2 or 3) #61152
The client is located in the Greater Sudbury, ON area
Onsite 5 days a week
Help Desk Level 2/ Junior Network Engineer
By ClickJobs.io At Oakville, Ontario, Canada
2-4 years of experience working with network equipment and comfortable in working with network hardware and doing proper cable management
Well versed experience in workstation, server management and network administration
Log, monitor and report all incidents and support-related tasks that come in through the service management ticketing tool tracking
Experience provisioning workstations and providing remote support
Sharing knowledge, discoveries, ideas, challenges, and solutions with peers, managers, and executives
Investigate, identify, troubleshoot Windows 7/10 OS user issues and analyze root cause, identify application vulnerabilities, recommend and implement proactive solutions/corrective actions
Solutions Specialist | Tier 2 Remote & On-Site Corporate It Support
By Talentify.io At Canada

Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS. Driving Business ...

It Help Desk Technician (Contract)
By Robert Half At Burlington, Ontario, Canada
Experience with Mobile Device Management, Multi-factor Authentication (MFA) and other security products.
3+ years of related work experience
Excellent customer service and client-facing skills
Experience with Microsoft operating systems, Active Directory, and experience with Office 365 & Azure Administration (Exchange, Teams, SharePoint, etc.)
Experience with MS Intune and Window Autopilot Deploying PC images.
Basic networking skills e.g., TCP/IP, DNS, and VPN
Help Desk It Technician | Technicien·ne Au Service Ti
By Behaviour Interactive At Montreal, Quebec, Canada
Perform installation, management and maintenance of workstations for Windows 7, 8 and 10;
Take part in game console management and associated peripherals related to the development;
Perform IT/Operation, inventory tracking and management;
A minimum of 5 years of experience in IT support;
Proven abilities in solving problems and work under pressure;
Strongly customer-oriented skills, strives in providing excellent customer service and meet their needs in a timely manner;
It Help Desk Technician
By Compunnel Inc. At Scarborough, Ontario, Canada
Relate problem, suggestion, resolution to Groupe SEB Regional IT, Functional Manager
Bachelor’s degree in network administration, or related field - Commensurate experience considered in place of degree
Preferred minimum 2 years of Windows with knowledge of Microsoft Office/ Microsoft Office 365.
Must have knowledge of TCP/IP network protocol, Windows 10.
Respectful – ability to work with or assist inexperienced users
He/She is in generally coordinate for the implementation and maintenance of computer infrastructure systems operated at its local facility.
It Service Desk Analyst, Tier 1
By Reena At Thornhill, Manitoba, Canada
Takes action to improve own abilities in line with career goals, including volunteering for "stretch" assignments and taking on increased responsibilities.
Willing to help and encourages others to learn new and different parts of their jobs by sharing knowledge, experience and information.
Handling remote connectivity issues and LAN/WAN connectivity issues.
1-2 years of experience in an IT Service Desk environment
Certifications in Microsoft an asset
Other IT certifications an asset
Help Desk Tier 2 It Support
By Fully Managed by TELUS Business At Vancouver, British Columbia, Canada
Experience with ITIL service management concepts and methodologies and certification
Experience with JAMF device management software
Experience in an IT Managed Services environment is strongly desired.
Excellent time management and ability to effectively prioritize issues
Career growth and professional development through certifications
A comprehensive benefit package, and
Help Desk - Level 2
By STACK IT Recruitment Inc. At Whitby, Ontario, Canada
Strong communication skills, with a focus on customer service to resolve technical issues on-site and remote
1-3 years of Helpdesk support experience is preferable
MCSA, VCP, or CCNA is preferred. If not achieved, work towards obtaining industry certification within 6 months of the start date.
Experience with TCP/IP, DHCP, DNS, and Internet troubleshooting
Knowledge of Office 365, Active Directory support, and administration
Working knowledge of VOIP-based phone systems

Are you looking for a challenging and rewarding career in IT? We are looking for a Tier 2 Help Desk Technician to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving complex technical issues, providing excellent customer service, and helping to ensure our customers have a positive experience. If you have a passion for technology and a commitment to providing exceptional customer service, then this is the job for you!

Overview A Tier 2 Help Desk Technician is a technical support specialist who provides advanced technical support to customers. They are responsible for troubleshooting and resolving complex technical issues, as well as providing customer service and technical support. Detailed Job Description The Tier 2 Help Desk Technician is responsible for providing advanced technical support to customers. This includes troubleshooting and resolving complex technical issues, as well as providing customer service and technical support. The Technician must be able to quickly identify and resolve customer issues, as well as provide technical advice and guidance. The Technician must also be able to communicate effectively with customers and other technical staff. Job Skills Required
• Technical knowledge and experience in computer hardware, software, and networking
• Excellent customer service and communication skills
• Ability to troubleshoot and resolve complex technical issues
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• A minimum of two years of experience in a technical support role
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification or equivalent
Job Knowledge
• Knowledge of computer hardware, software, and networking
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting and problem-solving techniques
Job Experience
• Experience in a technical support role
• Experience in customer service
• Experience with troubleshooting and resolving complex technical issues
Job Responsibilities
• Provide advanced technical support to customers
• Troubleshoot and resolve complex technical issues
• Provide customer service and technical support
• Communicate effectively with customers and other technical staff
• Identify and resolve customer issues quickly
• Provide technical advice and guidance
• Work independently and as part of a team
• Work in a fast-paced environment