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Help Desk It Technician | Technicien·ne Au Service Ti
Company | Behaviour Interactive |
Address | Montreal, Quebec, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Transportation, Logistics, Supply Chain and Storage |
Expires | 2023-07-01 |
Posted at | 11 months ago |
Since several work modes are offered to all our employees (100% from home, Flex, 100% in-office), job opportunities posted here are available whether you live in Quebec or Ontario, unless indicated otherwise.
- Ensure that global IT Security Policies are followed & maintained
- Receive service requests from internal clients and establish priorities for action depending of the emergency level, establish the diagnosis or nature of the breach, adjust, repair and document actions taken;
- Take part in game console management and associated peripherals related to the development;
- Perform IT/Operation, inventory tracking and management;
- Provide preventive and corrective maintenance of workstation and software programs;
- Perform installation, management and maintenance of workstations for Windows 7, 8 and 10;
- A minimum of 5 years of experience in IT support;
- Being able to work onsite our Montreal office;
- Good communication skills;
- Occasionally available to work outside regular business hours in case of emergencies and ocasionnal maintenance work
- Autonomous, dynamic and team player;
- Strongly customer-oriented skills, strives in providing excellent customer service and meet their needs in a timely manner;
- Understanding of networks using TCP / IP;
- College Diploma in Computer technology or equivalent;
- Proven abilities in solving problems and work under pressure;
- Bilinguism (English/French), both spoken and written;
- S’assurer que les politiques globales de sécurité des TI sont suivies et maintenues
- Suivre et gérer les stocks;
- Recevoir les demandes de service des clients internes et établir les priorités d'action en fonction du niveau d'urgence (diagnostiquer ou analyser la nature du problème, faire des ajustements et des réparations puis documenter les interventions);
- Maintenir de manière préventive et corrective les postes de travail et les logiciels;
- Gérer les consoles de jeu et périphériques associés liés au développement ;
- Installer, gérer et s'occuper de la maintenance des postes de travail pour Windows 7, 8 et 10 ;
- Compréhension des réseaux utilisant le protocole TCP / IP;
- Habileté à fournir un bon service à la clientèle et à répondre aux besoins des utilisateurs;
- Diplôme en TI ou équivalent;
- Bonne aptitudes communicationnelles;
- Autonomie et dynamisme et collaborateur.tirce;
- Bonne capacité à résoudre les problèmes et à travailler sous pression;
- Être en mesure de travailler en présentiel à notre bureau de Montréal;
- Bilinguisme (Anglais/ français) parlé et écrit;
- Disponibilité à travailler en dehors des heures normales de bureau ocasionnellement en cas d'urgences ou de besoin en lien avec la maintenance
- Minimum 5 ans d'expérience en soutien informatique;
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