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Level 1 Support Personnel / Help Desk

Company

NLB Services
Address Canada
Employment type FULL_TIME
Salary
Category IT Services and IT Consulting
Expires 2023-08-04
Posted at 10 months ago
Job Description

Level 1 Support Personnel / Help Desk

Location of Work: Remote (Canada / US)

Contract Position

Direct Client Position


  • Stay up to date with updates, changes within the company
  • Self-motivated, ability to swap between different tasks/issues quickly and efficiently.
  • Delegate difficult problems to the second level support
  • Research questions on available resources (FAQ manual etc.)
  • Logging call / email activity
  • Troubleshooting and managing simple EDI related issues
  • Must possess good communication skills either via phone or email
  • Manage help desk software or ticket system
  • Take on initial telephone or email inquiries from clients


Top Skills

Experience working with EDI

  • For Orders to Cash: 850/875, 810/880, 855, 856, 820, 870, 864
  • For Transportation: 204/990, 210, 214

Experience working with SAP

  • Preferably SAP TM for Transportation
  • Preferably SAP OTC for Orders to Cash

Experience with AS2 communications, preferably Cyclone

Experience reading translation maps and finding data errors