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It Help Desk – Level Ii Jobs

Level 2 Help Desk Bilingual (French & English
By nugget.ai At Toronto, Ontario, Canada
Experience working with Incident, Problem and Change management.
Develop an understanding of the business environment and maintain technical knowledge.
University degree and 2 to 3 years of Help Desk work experience.
College Diploma and 3 to 5 years of Service Desk work experience.
Experience supporting all Windows Clients, MS Office Products is required.
Experience using Service Desk for Ticketing Incidents and Documenting of Service Calls.
It Help Desk - Level 1
By Altis Technology At Ottawa, Ontario, Canada

Windows environment. Types of software includes: Office 365, Adobe suite, accounting software and internal CRM tool (built in house).

It Help Desk Agent - Remote
By Desjardins Financial Security Independent Network - Alberta At Canada
Knowledge of user account management
Knowledge of incident and request management
Use management such as IT onboarding, user access reviews, role-based access controls of the multiple Internal applications of Collabria
Please note that other combinations of qualifications and relevant experience may be considered
Draft and maintain the required technical documentation, knowledge base of common technical issues and their solutions
A minimum of 1 year of relevant experience
It Help Desk Jobs
By Robert Half At Oakville, Ontario, Canada
Asset: TMW or TMT ERP Experience
Minimum 2+ years working in a Help Desk / Tech Support / IT Specialist type role
Providing L1 / L2 Support + Working on Intermediate / Senior level projects
Windows (Windows Workstations) / Office 365
Hardware support (Laptops, Desktops, Cellphones, Printers etc)
Providing in person support (not just virtually, email or phone)
It Help Desk Support (Level 1)
By RieVax At Burlington, Ontario, Canada
Offering onsite and remote help desk support.
Responding to email, chat or phone queries and offering help desk support.
Excellent verbal and written communication skills in English.
Excellent interpersonal and customer service skills.
Exceptional teamwork and leadership skills to help other technical support workers.
1 - 2 years of practical experience.
It Analyst Ii Jobs
By Alberta Health Services At Westlock, Alberta, Canada

Length of Shift in weeks:

It Customer Care & Help Desk Specialist
By Sunrise Farms At Surrey, British Columbia, Canada
Working knowledge of Active Directory and related user management tasks.
Provide operating and administration functions including user set up, configuration and management for systems and business applications.
Assist Systems Administration and IT Infrastructure team in support of users with requirements for remote access.
Understanding of Incident and Change Management and ability to follow Sunrise Farms’ process, procedure standards and methodologies.
Basic understanding of the project management life cycle.
Deliver exceptional customer service skills which include the passion to go above and beyond exceeding client expectations.
It Help Desk Jobs
By OpenWorks Canada At Victoria, British Columbia, Canada
Create and manage user accounts and permissions.
Bachelor's degree in computer science, Information Technology, or a related field (Not necessary, but IT bachelor or certifications are desirable)
Proven experience in providing IT support and troubleshooting technical issues (+2 years).
Strong knowledge of computer systems, networks, and software applications.
Excellent problem-solving and communication skills.
Respond to user inquiries and provide technical support via phone and email.
It Help Desk Analyst
By goeasy Ltd. At Toronto, Ontario, Canada
Coach users in the use of hardware, software and file management
Provide preliminary assessment of problems which may involve network services and escalate to Level 2 support and management if required
Post-secondary or industry equivalent technical training, or equivalent combination of education and experience
Perform computer equipment repairs; manage network printers and wireless connectivity
Ensure warranty and registration requirements are fulfilled
Strong English communication skills: both written and verbal
Level 1 Support Personnel / Help Desk
By NLB Services At Canada
Manage help desk software or ticket system
Must possess good communication skills either via phone or email
Location of Work: Remote (Canada / US)
Experience with AS2 communications, preferably Cyclone
Experience reading translation maps and finding data errors
Take on initial telephone or email inquiries from clients
It Service Desk Analyst - Level 1
By Extendicare At Markham, Ontario, Canada
Follow all standard operating procedures through the effective use of knowledge management
Knowledge and experience with ITIL framework (certification a plus)
Provide case status updates to management and end-users per service level guidelines
Support end-users in their use of applications such as Microsoft Office, VPN, Citrix, and MDM (mobile device management)
Develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support
Communicate with customers with varying levels of technical and non-technical skills
Help Desk Specialist (Level 1 And Level 2)
By Experis At Mississauga, Ontario, Canada
Strong Interpersonal, stress management and communication skills
2+ Years previous Level 1 or Level 2 Help Desk experience
Ariba experience is strongly preferred
Excellent solution finding and analytical abilities
Passionate about technology and has a thirst for new knowledge in the field
Previous experience creating detailed and easy to follow technical documentation
It Technician (Help Desk, Level 2 Or 3) (61152)
By Mindwire Systems Ltd At Greater Sudbury, Ontario, Canada
5+ years’ experience in an IT support role
Experience as a help desk specialist providing IT user support in a MS Windows Server LAN environment
Bilingual – English & French
IT Technician (Help Desk, Level 2 or 3) #61152
The client is located in the Greater Sudbury, ON area
Onsite 5 days a week
Help Desk Level 2/ Junior Network Engineer
By ClickJobs.io At Oakville, Ontario, Canada
2-4 years of experience working with network equipment and comfortable in working with network hardware and doing proper cable management
Well versed experience in workstation, server management and network administration
Log, monitor and report all incidents and support-related tasks that come in through the service management ticketing tool tracking
Experience provisioning workstations and providing remote support
Sharing knowledge, discoveries, ideas, challenges, and solutions with peers, managers, and executives
Investigate, identify, troubleshoot Windows 7/10 OS user issues and analyze root cause, identify application vulnerabilities, recommend and implement proactive solutions/corrective actions
It Analyst Ii - Netcare/Ereferral
By Alberta Health Services At Edmonton, Alberta, Canada

Length of Shift in weeks:

It Help Desk Administrator L2
By Cementation Americas At North Bay, Ontario, Canada
Effectively use Help Desk Ticket System to manage day to day requests.
Maintain and manage an inventory of computer and network equipment.
This position has the requirement for occasional travel to our project sites and offices.
Microsoft Certifications would be considered an asset.
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
Able to troubleshoot in a fast paced, complex environment, including working with remote clients over phone and email.
It Analyst Ii Jobs
By Alberta Health Services At Calgary, Alberta, Canada

Length of Shift in weeks:

Entry Level Help Desk Technician
By BEOVEXIS At Edmonton, Alberta, Canada
1+ year(s) of technical experience;
1+ year(s) of customer service experience;
Comfort in providing remote support for multiple sites using phone and remote tools;
Troubleshooting and repair of remote and local systems;
Outstanding customer service, interaction, and collaboration skills.
Physical Requirements (with Or Without Reasonable Accommodation)
Environmental Specialist Level Ii
By Advisian At Calgary, Alberta, Canada
Bachelors or master’s degree in science, environmental resource management, environmental law, environmental engineering or equivalent experience
Strong interpersonal, management and leadership skills
Supervisory, project management and client management experience an asset
Project management, including the development and maintenance of project scopes, schedules and budgets, and coordination of junior staff
Client management, including communication through verbal and written correspondence which may include presentation
Preparing, reviewing and managing federal/provincial/municipal environmental assessments, permits, licenses and approvals
Help Desk - Level 2
By STACK IT Recruitment Inc. At Whitby, Ontario, Canada
Strong communication skills, with a focus on customer service to resolve technical issues on-site and remote
1-3 years of Helpdesk support experience is preferable
MCSA, VCP, or CCNA is preferred. If not achieved, work towards obtaining industry certification within 6 months of the start date.
Experience with TCP/IP, DHCP, DNS, and Internet troubleshooting
Knowledge of Office 365, Active Directory support, and administration
Working knowledge of VOIP-based phone systems

Are you looking for a challenging and rewarding role in the IT industry? We are looking for a Help Desk Level II professional to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing guidance and assistance to our customers. If you have excellent customer service skills, a strong technical background, and a passion for helping others, then this is the job for you!

Help Desk Level II job is a technical support role that provides assistance to customers with technical issues. The Level II Help Desk Technician is responsible for providing advanced technical support to customers, troubleshooting complex technical issues, and escalating issues to higher levels of support when necessary.

What is It Help Desk – Level Ii Skill Requirements?

• Excellent customer service and communication skills
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues
• Knowledge of network protocols and operating systems
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment

What is It Help Desk – Level Ii Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ Certification or equivalent experience
• 2+ years of experience in a technical support role

What is It Help Desk – Level Ii Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network protocols and operating systems
• Knowledge of customer service principles and practices

What is It Help Desk – Level Ii Experience?

• 2+ years of experience in a technical support role
• Experience troubleshooting complex technical issues
• Experience with remote support tools

What is It Help Desk – Level Ii Responsibilities?

• Provide advanced technical support to customers
• Troubleshoot complex technical issues
• Escalate issues to higher levels of support when necessary