Help Desk Level 2/ Junior Network Engineer

• Oakville, ON (Hybrid)
• An attractive opportunity to work with the latest technologies to deliver world-class products at the global leader in identity and security.
• Contract- 6 moths’ position with an option to hire fulltime

Who are you? You are an experienced IT Help Desk Support professional with a proven track record of technical experience in providing a level 1 to 2 technical support and working experience in network infrastructure. You are proud of your excellent ability to provide a high level of customer service and solving challenging IT related issues. If this sounds exciting to you, and you have a strong desire to be part of the growing professional team, then this could be the role for you!
Who is the employer? The Raise (https://ianmartin.com/)
has partnered with our client, a global leader in identity and security. They are leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. Their proprietary identity technologies are backed by the latest advancements in biometrics, cryptography, systems, data analytics, and smart devices.
What you’ll be doing: As a Help Desk Level 2/Junior Network Engineer, you will be reporting to the Senior Operations Manager and will perform a wide range of tasks ranging from technology deployment and rollout, resolve connectivity issues, user support and development of the existing technology infrastructure, etc.
Practically speaking, you will:

• Install and manage Linux and Windows server application servers for support and maintenance.
• Log, monitor and report all incidents and support-related tasks that come in through the service management ticketing tool tracking
• Install, configure and troubleshoot various software applications/virus solutions/hardware to meet customer requirements; assist with proactive refresh cycles, patch compliance, upgrades projects, data backups
• Provide advice, guidance and training to users in response to identified difficulties and promote overall end-user self-reliance
• Investigate, identify, troubleshoot Windows 7/10 OS user issues and analyze root cause, identify application vulnerabilities, recommend and implement proactive solutions/corrective actions
• Ensure that all end-users are aware of the status and progression of their incidents, problems and estimated time to resolution
• Upgrading and migrating network equipment
• Provide immediate support and resolution (by phone, e-mail, or use of remote support tools) by identifying, analyzing, resolving and documenting issues (hardware/software/ peripherals) – consult user guides, technical manuals and other resources to research and implement solutions
• Minimize system software/hardware downtime - report and resolve downtime as quickly as possible using escalation process
• Collaborate with peers to execute daily operations and special projects
• Migrate systems while maintaining minimal downtime
• Maintain and adhere to corporate IT security policies/procedures

The Details This is a contract to hire position for 6 months, offering a hybrid work schedule (1-2 days/week- remote). The office is based in Oakville, ON.
What you’ll bring:

• Understanding of best practices regarding system security
• Well versed experience in workstation, server management and network administration
• Experience provisioning workstations and providing remote support
• Experience in upgrading, patching and replacing servers (server 2012, and 2016)
• Sharing knowledge, discoveries, ideas, challenges, and solutions with peers, managers, and executives
• Ability to communicate effectively with end users at all levels who may have no technical computer background
• 2-4 years of experience working with network equipment and comfortable in working with network hardware and doing proper cable management
• Applying a deep technical understanding of industry standards network infrastructure, and technical solution trends
• Knowledgeable with various network protocols (DHCP, SNMP, DNS, STP, ARP, ICMP, FTP, VPN etc.)
• Experienced in managing and administering windows server and Linux environments
• Ability to lift items up to 25 LBS
• Diploma/bachelor in computer science or related technical field

How to Apply:
We value diversity and inclusion and encourage all qualified people to apply. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted. At Ian Martin/Raise, we connect people with meaningful work. We work with people like you for similar technical roles. If you apply, be sure to create a profile with us. That way, great technical jobs will come to you before they even get to the job boards.