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Level 2 It Support Specialist

Company

Confidential
Address Mississauga, Ontario, Canada
Employment type FULL_TIME
Salary
Expires 2023-09-20
Posted at 8 months ago
Job Description

Our client in Mississauga is looking for a IT Support Specialist - Level 2.

Role:

You will report to the CTO and be responsible for Level 1 and 2 IT, Help Desk coverage as well as general IT deployment and support. You will also visit client sites for support and issues.

Work Type:

  • Location: Mississauga plus clients all over GTA
  • Visit client sites as and when required
  • In-office
  • Some on-call weekend work
  • Must have a Car

Company Culture:

An MSP provider who believes in fostering a positive work culture where everyone can grow and excel. Our client is a leading IT consulting firm in Mississauga specializing in designing end-to-end solutions that complement business goals.

Job duties:

  • Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
  • Installing, configuring, administering and troubleshooting a wide range of desktop hardware and software including Microsoft's core business applications
  • Support and administer virtual environments built on Citrix, Microsoft, and VMware.
  • Administration of Office 365: User administration, identity, access 365 license administration Office 365 policy compliance, configuration
  • Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
  • PowerShell scripting for Office 365 and Active Directory.
  • Technical services and support at the network level: WAN and LAN connectivity, routers, FortiGate firewalls, and security.
  • Assemble, image and configure client workstations, servers, printers, scanners, mobile devices and other peripherals.
  • Deep working knowledge of operating systems - Windows, OSX, Linux

Qualifications:

  • Proven technical, analytical and problem-solving tech support skills
  • Ability to work under pressure with tight deadlines
  • 2 years of previous experience working in a managed IT services environment
  • Must possess and demonstrate excellent interpersonal and communication skills
  • IT Certifications: Cisco/ Microsoft/CompTIA certifications are an asset
  • Experience with ConnectWise

Benefits:

  • Dental care
  • On-site parking
  • Extended health care
  • Paid time off
  • Casual dress
  • Life insurance
  • Vision care