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Level 2 Support Analyst Jobs

Technical Support Specialist (Level 2)
By Ensiti | Expert en recrutement TI At Laval, Quebec, Canada
Strong organizational skills, enabling effective resource management and priority setting.
Conduct hardware research and manage the procurement process for IT department requirements.
Execute tasks associated with remote diagnostics, troubleshooting, installation guidance, and system adjustments.
Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions of the role.
Education: Minimum of an Associate's degree from a technical school or college.
Experience: At least 5 years of experience on a technical support or help desk team.
Pt Support Associate-2 Jobs
By Tory Burch At Edmonton, Alberta, Canada
Appropriately manage conflict and take ownership for your part in the team dynamic.
Identify opportunities to support the team in delivering a transformational experience.
Greet and connect with the customer by offering beverages, providing iPads, and answering questions.
Assist sales associates through seamless communication and follow-through on customer requests to drive a transformational experience for every customer.
Ensure a high level of customer service through extensive product knowledge and product ownership.
Leverage in-store technology to ensure every customer’s experience is transformational.
Business Analyst-2 Jobs
By Adecco At Toronto, Ontario, Canada
Identify gaps between the new requirements and the capabilities within the current state platform.
Provide regular status updates to project leads, management, and stakeholders.
Medical and dental benefits once qualified
Collaborate with the development and project teams to create a plan for integrating the new requirements into the current state platform.
Develop use cases and user stories to effectively communicate requirements to the development team.
Participate in the design and execution of test scenarios to ensure that the new requirements are being effectively integrated.
Technical Support Specialist (Level 2)
By Ensiti | Expert en recrutement TI At Dorval, Quebec, Canada
Strong organizational skills, enabling effective resource management and priority setting.
Conduct hardware research and manage the procurement process for IT department requirements.
Execute tasks associated with remote diagnostics, troubleshooting, installation guidance, and system adjustments.
Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions of the role.
Education: Minimum of an Associate's degree from a technical school or college.
Experience: At least 5 years of experience on a technical support or help desk team.
Technical Support Specialist (Level 2)
By Ensiti | Expert en recrutement TI At Greater Montreal Metropolitan Area, Canada
Strong organizational skills, enabling effective resource management and priority setting.
Conduct hardware research and manage the procurement process for IT department requirements.
Execute tasks associated with remote diagnostics, troubleshooting, installation guidance, and system adjustments.
Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions of the role.
Education: Minimum of an Associate's degree from a technical school or college.
Experience: At least 5 years of experience on a technical support or help desk team.
Level 2 It Support Specialist
By Confidential At Mississauga, Ontario, Canada
2 years of previous experience working in a managed IT services environment
Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
Deep working knowledge of operating systems - Windows, OSX, Linux
Proven technical, analytical and problem-solving tech support skills
Must possess and demonstrate excellent interpersonal and communication skills
IT Certifications: Cisco/ Microsoft/CompTIA certifications are an asset
Level 2 It Support Specialist
By STACK IT Recruitment At Mississauga, Ontario, Canada
2 years previous experience working in a managed IT services environment
Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
Deep working knowledge of operating systems - Windows, OSX, Linux
Proven technical, analytical and problem-solving tech support skills
Must possess and demonstrate excellent interpersonal and communication skills
IT Certifications: Cisco/ Microsoft/CompTIA certifications are an asset
Pt Support Associate-2 Jobs
By Tory Burch At Richmond, British Columbia, Canada
Appropriately manage conflict and take ownership for your part in the team dynamic.
Identify opportunities to support the team in delivering a transformational experience.
Greet and connect with the customer by offering beverages, providing iPads, and answering questions.
Assist sales associates through seamless communication and follow-through on customer requests to drive a transformational experience for every customer.
Ensure a high level of customer service through extensive product knowledge and product ownership.
Leverage in-store technology to ensure every customer’s experience is transformational.
Desktop O/S Technician, Level 1/2/3 Support - Banking
By Procom At Toronto, Ontario, Canada
Excellent organizational skills to manage multiple complex initiatives
3-5 years of experience in a desktop technician role or similar position in a medium to large corporate environment
Working knowledge in the use and support of Office 365 (i.e., Microsoft Outlook/Teams/SharePoint/Excel)
Excellent verbal and written communication skills
Strong relationship and people-oriented skills
You have strong communication (verbal/written) and good interpersonal skills to build relationships with internal and external business partners and vendors
Senior Network Support Analyst - Level 2 Store Support
By Procom At Mississauga, Ontario, Canada
Basic understanding of traffic shaping and bandwidth management
Support Internet connectivity on behalf of retail stores remotely support the store by troubleshooting with the store employees who are non-technical
Work with ISPs to resolve internet connectivity issues with remote locations
Book and manage service calls with the ISP and communicate with the store
Manage security of the network by monitoring ports and devices. Removing and granting access to devices as required
Must have experience with Internet facing firewalls, Fortigate firewalls is a plus
Desktop Support Level 2 Jobs
By Farm Boy Inc. At Calgary, Alberta, Canada
Knowledge, Skills, And/or Abilities Required
Respond/update/close calls from National Dispatch/Call Management Center
Communicate with customers to diagnose problem, establish E.T.A., and parts requirements
Have at 1 – 2 years of field service experience doing hardware roll-outs, refreshes, and other deployment related activities
Have at 1 – 2 years of deskside support experience
Have strong internetworking and troubleshooting skills
Information Technology Support Specialist - Level 2 [Mount Allison University ]
By CareerBeacon At Sackville, New Brunswick, Canada
Maintain Multiple Databases, including CSD incident and asset management system
Top-tier problem solving abilities with strong troubleshooting skills and keen attention to detail
The I.T. Support Specialist works independent of management with regards to work prioritization and resolutions, except in exceptional circumstances
Reporting takes place through the incident management system
Maintain relationships with service managers and sales representatives of preferred vendors
Strong analytical skills with high technical aptitude
Financial Analyst - 2 Jobs
By Raise At Toronto, Ontario, Canada
• Leverages strong written and verbal communication skills in support of management reports and presentations
• Develop and report on key metrics and support management on planning, forecasting and actuals
1. 2+ years of experience as a Financial Analyst within Finance or accounting role
Education: Bachelor’s Degree in Finance or related field
• Responsible for completing Finance Templates accurately on a quarterly basis as well as completing forecasting submissions
3. Advanced Excel and PowerPoint skills
Level 2 Desktop Support Jobs
By Pharmaceutical Client At Richmond Hill, Ontario, Canada
- Video conference, A/V and print/copy/scan support experience
- Previous helpdesk /technical support experience
- ServiceNow or similar ticketing system
Onsite - 19184 - Business Analyst Level - 2
By S M Software Solutions Inc. At New Brunswick, Canada
Kindly provide attached Skills Matrix and References after filling (attached with this mail).
Kindly provide updated Resume in word format.
Analyze critical Housing systems and prepare a detailed document of the services and functions they provide
Sequence of systems and services to be moved
Risks associated with moving each system, service/function
Prepare and deliver bi-weekly project status updates to key stakeholders
19184 - Business Analyst Level - 2
By S M Software Solutions Inc. At Fredericton, New Brunswick, Canada
Updated Resume in word format (Mandatory)
Analyze critical Housing systems and prepare a detailed document of the services and functions they provide
Sequence of systems and services to be moved
Risks associated with moving each system, service/function
Prepare and deliver bi-weekly project status updates to key stakeholders
Facilitate the preparation of documents regarding Business Use Cases, defines test conditions and test cases.
Req - 19183 - Business Analyst Level - 2
By S M Software Solutions Inc. At Fredericton, New Brunswick, Canada
Skills Matrix and References (Mandatory)
Author test case specifications, requirements traceability documentation, and contribute to the compilation and execution of test plans.
Updated Resume in word format (Mandatory)
Analyze critical Housing systems and prepare a detailed document of the services and functions they provide
Sequence of systems and services to be moved
Risks associated with moving each system, service/function
Data Analyst - 2 Jobs
By Delpath At Greater Toronto Area, Canada
- Experience working at a global financial institution or asset manager a plus - BA background helpful
1) Data Analyst (data reporting, analyzing large amounts of data) – 2+ years of professional experience
3) PowerBI reporting (data analytics & visualization) – 2+ years of hands on experience
4) Experience in reporting KPIs and reconciling large data sets – 2+ years of hands on experience
5) Experience creating dashboards and executive-level reports – 2+ years of hands on experience
- Experience working with and reconciling Capital Markets or Institutional client transactional data
It Support Specialist Level 2
By Milestone Technologies, Inc. At Toronto, Ontario, Canada
You have a history of expanding your knowledge via technical training (self-taught and/or formal) and certification
Showcase your knowledge by training other employees on new applications, hardware, and more
2-3 years of IT industry experience
End-user support experience for Mac OS, Chrome, and Windows
Problem solving and intuitive troubleshooting skills
Voice over internet protocol (VOIP) administration experience
Store Support Agent, Level 2
By Psycho Bunny At Montreal, Quebec, Canada
Have good stress management and ability to work in a very dynamic company
Provide software, hardware and operational support to employees and stores and manage incidents
Stay up-to-date on skills and best practices in the industry
Minimum of 2 years of relevant Customer service experience - asset in retail
Knowledge of Google Work space environment
Knowledge of office tools (Microsoft Office, Adobe)

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Level 2 Support Analyst to join our team and provide exceptional customer service. You will be responsible for troubleshooting customer issues, providing technical advice, and resolving customer inquiries. If you have a passion for technology and a desire to help customers, this could be the perfect job for you!

Overview:

A Level 2 Support Analyst is a technical support specialist who provides assistance to customers who are experiencing technical issues with their products or services. They are responsible for troubleshooting and resolving customer issues, as well as providing technical advice and guidance. They may also be responsible for providing training and support to customers.

How To Become an Level 2 Support Analyst:

To become an Level 2 Support Analyst, you will need to have a strong technical background and experience in customer service. You should also have a good understanding of computer systems and software, as well as a good working knowledge of customer service principles. Additionally, you should have excellent communication and problem-solving skills.

Level 2 Support Analyst Skills:

• Technical expertise
• Excellent customer service skills
• Problem-solving skills
• Good communication skills
• Ability to work independently
• Knowledge of computer systems and software
• Knowledge of customer service principles

What is Level 2 Support Analyst Knowledge?

• Knowledge of customer service principles
• Knowledge of computer systems and software
• Knowledge of troubleshooting techniques
• Knowledge of customer service best practices
• Knowledge of customer service software

What is Level 2 Support Analyst Responsibilities?

• Respond to customer inquiries and provide technical assistance
• Troubleshoot and resolve customer issues
• Provide technical advice and guidance
• Train and support customers
• Monitor customer service performance
• Document customer service issues

What is Level 2 Support Analyst Experience?

• Previous experience in customer service
• Previous experience in technical support
• Previous experience in troubleshooting
• Previous experience in training and support

What is Level 2 Support Analyst Qualifications?

• Bachelor’s degree in computer science or related field
• Certification in customer service or technical support
• Certification in computer systems and software

Level 2 Support Analyst Education:

• Bachelor’s degree in computer science or related field
• Certification in customer service or technical support
• Certification in computer systems and software

Tools to Help Level 2 Support Analyst Work Better:

• Customer service software
• Remote access software
• Knowledge base software
• Automation software
• Project management software

Good Tips to Help Level 2 Support Analyst Do More Effectively:

• Listen carefully to customer inquiries and provide clear and concise answers
• Stay up to date on the latest technologies and trends
• Use customer service software to track customer inquiries and resolutions
• Utilize automation software to streamline customer service processes
• Develop a knowledge base of common customer inquiries and resolutions

Common Level 2 Support Analyst Interview Questions:

• What experience do you have in customer service?
• What experience do you have in technical support?
• How do you handle difficult customer inquiries?
• What troubleshooting techniques do you use?
• How do you stay up to date on the latest technologies and trends?