Technical Support Specialist (Level 2)

Ensiti is currently looking for a Senior Technical Support Specialist for one of its clients located in Montreal. Our client is a leader in it's field in North America in the manufacturing market (USA & Canada).

🦾 Key Responsibilities:

As a member of our dynamic team, you will contribute to resolving complex technical issues, optimizing system performance, and ensuring a reliable IT environment. Your responsibilities will include, but is not limited to :

• Execute tasks associated with remote diagnostics, troubleshooting, installation guidance, and system adjustments.
• Perform installations and upgrades of both hardware and software applications.
• Investigate issues to identify their origins and devise potential solutions, subsequently testing and implementing these solutions.
• Serve as a technical resource for various departments seeking assistance.
• Offer solutions for escalated and intricate technical problems, encompassing configurations, system administration, and network performance concerns, including but not limited to networks, VoIP, firewalls, and WiFi environments, as well as Microsoft network computers and servers.
• Install, configure, and maintain personal computers, Windows OS, networks, file servers, network cabling, and related equipment and systems. This includes upgrading disk drives, printers, and other peripherals as needed.
• Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions of the role.
• Undertake additional job-related tasks as assigned.
• Maintain the confidentiality of sensitive digital information encountered during routine support activities.
• Develop and deliver training sessions to enhance system users' understanding of operating systems and applications. Offer guidance to users in maximizing their utilization of networks and computer systems.
• Conduct hardware research and manage the procurement process for IT department requirements.
• Provide Helpdesk services, managing call handling, logging, tracking, and issue resolution that exceed customer expectations.
• Adhere to department policies in maintaining assigned equipment, software, and technical documentation.
• Participate in a mandatory "on-call" support rotation schedule, providing technical aid outside of regular hours and on weekends on a rotational basis.

🚦Qualifications:

• Excellent verbal and written communication abilities.
• Familiarity with PowerShell commands.
• Education: Minimum of an Associate's degree from a technical school or college.
• License/Certification: Network+ certification.
• Ability to comprehend technical information provided in written manuals.
• Proven customer relationship skills and proficiency in problem resolution.
• French and English
• Strong organizational skills, enabling effective resource management and priority setting.
• Advanced proficiency in Microsoft operating systems and configuration, including expertise in exchange, active directory, and other enterprise applications.
• Experience: At least 5 years of experience on a technical support or help desk team.

📲 Don't hesitate to come and chat with us, we'll be delighted to give you more details or point you in the direction of THE right opportunity, while keeping our legendary good humor. ☺

🌞☛Ensiti