Desktop Support Analyst Level 2

Do you have excellent technical knowledge? Do you provide a high level of customer service? This position could be for you!
You would like to be part of a major Canadian financial company. You are a professional looking for new challenges in the IT field located in downtown Montreal. Moreover, you will have the chance to develop your expertise in the field with passionate and qualified professionals.
Reporting to the Desktop Support Manager, you will optimize the quality of IT interventions and services offered, acting as a resource person and technical advisor in your field of expertise.
Advantages

• Possibility of renewal
• Work in a large environment
• 37.5 hours per week
• Be part of a dynamic team.

Responsibilities

• SCCM investigation, tracking installation issues, log analysis, understanding dependencies, sub-dependencies, prerequisites and detection methods.
• Document all interventions and solutions for incidents in our ITSM system (Remedy).
• Ability to analyze SCCM logs and provide solutions to installation issues
• Creation / modification of PowerShell scripts
• Prepare workstations and modify existing applications based on user needs.
• Extensive experience with MAC support, configuration processes, incident investigations, etc.
• Provide technical support both through the IT SHOP and remotely to respond to user requests and implement necessary fixes.

Qualifications

• Excellent customer service skills required
• Knowledge of Office 365 is preferred
• Good ability to work in a team
• Excellent leadership skills

Summary

• Do you like to be the point of contact for any IT problems you encounter?
• Are you stimulated by a dynamic and fast-paced environment?
• Do you like to support users?

Submit your application without hesitation, because we are looking for you! Contact me at [email protected]
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.