Desktop Support Analyst Level 2 Jobs

Perform preventative maintenance and install upgrades and options

Perform preventative maintenance and install upgrades and options Ownership of incidents/requests from start until resolution

Intermediate Desktop Admin (Level 2)

Max rate – 20-27/hr T4

Essential troubleshooting abilities for Mac computers. It's not a required skill set, but if we find someone that would be great.

Hands-on experience and solid understanding of Windows 11 and Windows 10 operating systems.

Basic technical skills pertaining to laptop hardware, particularly in the HP and Mac.

Basic troubleshooting skills and understanding of the Windows 365 environment.

• Strong experience on Active Directory and O365

• Strong verbal and written communication skills

Clearly document each case in call management software, annotate all updates and properly document a final resolution.

Troubleshoot remote access issues both software and hardware.

Coordinate with Operation group on all equipment moves, relocations and setups. Assume additional responsibilities as requested.

3+ years of desktop experience in a professional services environment.

Exceptional hardware and software problem-solving and analytical abilities.

Possess excellent written and verbal communication skills.

• Intermediate knowledge of ITIL v3 or later and ITSM best practices.

• Knowledgeable in CSV process.

• Expert knowledge of Microsoft Windows operating systems.

• Experienced in Group Policy Objects (GPO’s), Active Directory security and compliancy configurations.

• Solid knowledge of protocols such as DNS, HTTP, LDAP, SMTP and SNMP.

• Strong problem solving and communication skills.

- 10 years of IT experience

- Good knowledge of security principles, MDM mobility solutions, network and storage.

Title: Bilingual Desktop Analyst - senior

Location: Montreal, 1-2 day/week face-to-face

Type: Long Term Contract (12+ months)

- SCCM, Active directory, MDM Intune, Microsoft Windows, Office 365

Exceptional verbal and written communication skills

Good organizational skills and thoroughness in the execution of tasks

Strong analytical and problem-solving skills

Provide onsite and remote support to end users.

Call center experience: minimum 2 year.

Strong analytical and troubleshooting skills.

Excellent organizational skills to manage multiple complex initiatives

3-5 years of experience in a desktop technician role or similar position in a medium to large corporate environment

Working knowledge in the use and support of Office 365 (i.e., Microsoft Outlook/Teams/SharePoint/Excel)

Excellent verbal and written communication skills

Strong relationship and people-oriented skills

You have strong communication (verbal/written) and good interpersonal skills to build relationships with internal and external business partners and vendors

Basic understanding of traffic shaping and bandwidth management

Support Internet connectivity on behalf of retail stores remotely support the store by troubleshooting with the store employees who are non-technical

Work with ISPs to resolve internet connectivity issues with remote locations

Book and manage service calls with the ISP and communicate with the store

Manage security of the network by monitoring ports and devices. Removing and granting access to devices as required

Must have experience with Internet facing firewalls, Fortigate firewalls is a plus

Have 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities

Have 3 – 5 years of deskside support experience

Have 3 – 5 years of break-fix experience

Have strong internetworking and troubleshooting skills

Have A+ certification & at least one certification from either Cisco or Microsoft

May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)

Knowledge, Skills, And/or Abilities Required

Respond/update/close calls from National Dispatch/Call Management Center

Communicate with customers to diagnose problem, establish E.T.A., and parts requirements

Have at 1 – 2 years of field service experience doing hardware roll-outs, refreshes, and other deployment related activities

Have at 1 – 2 years of deskside support experience

Have strong internetworking and troubleshooting skills

Solid experience in inventory management

Proven working success with Office 365, Service Now and Mobile Device Management

Tier 2 desktop support with very good communication skills.

Strong research and analytical skills with attention to detail

Post-secondary Degree/Diploma, Adult Education preferred or equivalent

Proficiency in imaging and deployment

- Video conference, A/V and print/copy/scan support experience

- Previous helpdesk /technical support experience

- ServiceNow or similar ticketing system

Kindly provide attached Skills Matrix and References after filling (attached with this mail).

Kindly provide updated Resume in word format.

Analyze critical Housing systems and prepare a detailed document of the services and functions they provide

Sequence of systems and services to be moved

Risks associated with moving each system, service/function

Prepare and deliver bi-weekly project status updates to key stakeholders

Updated Resume in word format (Mandatory)

Analyze critical Housing systems and prepare a detailed document of the services and functions they provide

Sequence of systems and services to be moved

Risks associated with moving each system, service/function

Prepare and deliver bi-weekly project status updates to key stakeholders

Facilitate the preparation of documents regarding Business Use Cases, defines test conditions and test cases.

Skills Matrix and References (Mandatory)

Author test case specifications, requirements traceability documentation, and contribute to the compilation and execution of test plans.

Updated Resume in word format (Mandatory)

Analyze critical Housing systems and prepare a detailed document of the services and functions they provide

Sequence of systems and services to be moved

Risks associated with moving each system, service/function

Must have experience working on a remote site, rotation work ideal

Self-starter, comfortable working mostly on your own with remote support

Media room and various lounge areas

Transportation covered to and from site

Basic understanding of desktop support

Comfortable working in a construction zone where PPE will be required

Extensive knowledge and practical experience with mobile device management platform (MS Intune etc.)

2 + years proven working experience of desktop/helpdesk procedures and desktop imaging experience

Expert knowledge Microsoft Office 365

Solid communication skills with excellent analytical and problem-solving ability.

Capability to manage multiple projects and assignments, prioritize projects, set, and meet deadlines

Excellent interpersonal skills with the ability to interact with different levels and types of users

Have good stress management and ability to work in a very dynamic company

Provide software, hardware and operational support to employees and stores and manage incidents

Stay up-to-date on skills and best practices in the industry

Minimum of 2 years of relevant Customer service experience - asset in retail

Knowledge of Google Work space environment

Knowledge of office tools (Microsoft Office, Adobe)

Excellent interpersonal communication, time management and customer service skills

Proactively monitoring Helpdesk incident management system and ensure existing incidents and resolutions are documented;

Performing remote and onsite troubleshooting of hardware, software, and networking issues;

University degree, community college diploma or relevant working experience

At least 2 years of progressive technical support experience; preferably in a financial environment

Proven experience in supporting the Microsoft stack of technologies (Operating systems, Office productivity suite, Exchange online, Intune)

Record and manage equipment sent to repair depots for equipment under warranty or service contracts.

Update the internal knowledgebase with issue resolution details

College diploma or university degree in the field of computer science and/or 2 or more years equivalent work experience.

Certifications in Microsoft and Cisco products an asset

2+ years of experience in a similar role

Excellent technical knowledge of hardware