Store Support Agent, Level 2

Do you have the confidence to imagine the impact you can have as a STORE SUPPORT AGENT (LEVEL 2) at PSYCHO BUNNY?

WHO ARE WE ?

Psycho Bunny was founded in 2005 with an eye towards perfecting the polo. We didn’t stop there, though. We've carved out a niche for ourselves by reinventing classic menswear that stand apart thanks to an unconventional logo, vibrant colors, and unexpected detailing. We're passionate about the quality of our clothes — but also about self-expression. We've grown from polos to tees, French terry fleece, technical outerwear, and so much more, while opening stores across the United States, increasing our footprint in globally-recognized retailers and expanding our online presence internationally. We've been able to do that because of the hundreds of unique personalities who drive us forward, making Psycho Bunny what it is today.

WHY WORK WITH US ?

This isn’t your typical job! You will be instrumental in taking a unique brand to the next level. By nature of being a fast growing company, ours is a constantly changing and high-performance environment and with that comes the opportunity to learn and expand upon your skillset continuously. We are a small team who believe in a work-hard, play-hard mindset, and get it done attitude to ensure a strong work/life balance. We’re looking for forward-thinkers who want to take ownership and drive change. As a high-growth business that is expanding rapidly, we offer an opportunity to roll-up your sleeves and make a significant impact. If this is you, we’d love to meet you! We are conveniently located in Ville-St-Laurent, in an office designed by one of the leading architectural firms in the country, Aedifica.

WHAT'S IN IT FOR YOU ?

You get to bring our mission to life! Psycho Bunny is a playground for self-expression, reinventing classic for those who saturate the world with personality. We encourage spaces where you can be true to who you are with genuine confidence! You have an entire team in your corner, ensuring that you are seen, heard, respected and, treated like you want to be treated. That includes access to our employee benefits such as:

• On-site cafeteria/bistro with subsidized meals, breakfast, and lunch.
• On-site parking
• Your birthday off on us
• An Employee /Family Assistance Program (EFAP)
• On-site gym
• Six (6) wellness days
• Group Insurance coverage, including health, dental, vision, Life, and long-term disability.
• Casual dress code
• Last but not least, let us not forget the swag you can get with an amazing 70% employee discount!
• Three (3) weeks of vacation
• Company events and social hours
• Psycho Bunny offers all Canadian employees the possibility to participate in a group RRSP/DPSP plan which includes a very generous match from Psycho Bunny!
• You can take advantage of increased work flexibility and our 40 days a year "Work from anywhere" policy!

WHAT WILL YOU DO?

Under the supervision of the Customer Service Manager, the Level 2. Store Support agent is responsible to ensure the necessary support to the store teams by telephone, ticketing system or by email on a regular basis. In addition, they will participate in the different projects and the maintenance of the different services collaborating with the Store Operations, IT department and the Omnichannel Team.

HOW WILL YOU DO IT?

• Provide software, hardware and operational support to employees and stores and manage incidents
• You will provide technical expertise to support our store operations teams
• You will manage relationship with the corporate customers while taking ownership of information research, troubleshooting, diagnosis and resolution of the customer’s technical issues
• You will dispatch the store teams request to the internal teams to ensure store teams requested are solved in a timely manner
• Gather information and consult with relevant colleagues as needed to ensure follow-up on customer requests
• Stay up-to-date on skills and best practices in the industry
• Ensure the support of the Level 1 team during the escalation of incidents
• Participate in various IT projects related to store operations, head office and distribution center
• Resolve store teams issues in a timely manner , including urgent issues
• Prioritize your tasks in order to respond to store teams needs in the agreed timeframes, which can sometimes be tight

Who You Are

This is what you’ve accomplished

• College diploma (or equivalent) related to the field
• Minimum of 2 years of relevant Customer service experience - asset in retail

This Is What You’ll Contribute To The Team

• Knowledge of the iPhone and Android environment
• Excellent communicator and have a concern for the quality of customer service
• Demonstrate autonomy, organization, planning and initiative
• Knowledge of Google Work space environment
• Knowledge of office tools (Microsoft Office, Adobe)
• Flexibility regarding the work schedule
• Experience in retail an asset
• Knowledge of business processes and software in stores
• Team spirit and excellent interpersonal skills
• Have good stress management and ability to work in a very dynamic company
• Bilingual (French and English)

We thank all applicants; however, only those selected for an interview will be contacted.