Level 1 Technical Support Engineer

Job Title: Level 1 Technical Support Engineer

Note: Only candidates with native or fluent English spoken and written skills will be considered for this position.

Location: Remote, US timezone

Reports to: US Team Lead

Summary

As a Level 1 Technical Support Engineer you will be responsible for providing technical support to our B2B customers. This includes troubleshooting and resolving customer issues, as well as working with other teams to assist with issue identification and resolution. The ideal candidate will have a strong understanding of SaaS platforms, as well as excellent communication and problem-solving skills.

Responsibilities

• Work with other teams to implement solutions
• Stay up-to-date on new software and hardware releases
• Troubleshoot and resolve customer issues
• Maintain our extensive knowledgebase
• Provide feedback on product improvements
• Provide technical support to B2B customers via email and chat

Qualifications

• Ability to work in a fast-paced, deadline-driven environment
• Excellent communication and problem-solving skills
• Strong understanding of SaaS platforms
• Ability to work independently and as part of a team
• 1+ years of experience in technical support
• Must be native or have near-native English spoken and written skills

Benefits

• Chance to make a real impact on the company's success
• Competitive salary and benefits package
• 100% remote work environment
• Opportunity to work with a talented team of engineers

If you are a passionate cyclist with a strong technical background, we encourage you to apply!