It Support Technician Jobs

JLD-Laguë Group, authorized John Deere dealerships, is recognized as a leader in sales and service of new and used equipment. The opportunity to work in a pleasant, motivating and challenging environment! We have been in business for over 60 years, thanks to our motivated and competent employees throughout our 16 locations. The company has experienced a strong increase in business, particularly in the last 5 years. YOU LOVE TO: Provide support to internal customers; Preparation of computer stations according to the process in place; Diagnose and resolve problems concerning office automation, networking or third-party applications used by the company by respecting service agreements, mainly by telephone; Document each intervention in the company's ticketing system; Follow up with customers when the problem requires the intervention of another team member or a third party supplier; Repair of computer stations in case of minor breakdowns; Occasionally travel to our branches to resolve problems in person; Search for solutions to problems on the web or in the company's or manufacturers' knowledge base and add the information found to our knowledge base as needed; Actively participate in maintaining customer satisfaction by suggesting improvements to the existing process. YOU HAVE IDEALY : DEP or AEC in computer support; 2 years of experience in computer science; Knowledge of the Office suite and Windows 10 and 11 operating systems; Knowledge of iPhone mobile devices; Fluency in French and English, oral and written; Demonstrate autonomy, curiosity and proactivity. WE OFFER YOU : Group insurance after 3 months of seniority; An RRSP with employer participation after 3 months of seniority; Laptop and cell phone provided; An emergency standby bonus; Work clothes provided by the employer; Corporate discounts for our employees and your family. Come join a young and dynamic team in which it is possible for you to grow, career-wise, throughout our 16 stores in Quebec or in Ontario! Welcome to our JLD-Laguë family!