It Supervisor - Application Support

Location:

Montreal, Quebec, CA, H3B 2N2

Department: IT Applications (IT01)

Resolute Forest Products, founded more than two centuries ago, is a global leader in the forest products industry. Through the years, it has built more than 20 predecessor companies and supported hundreds of communities.

The company owns or operates some 40 facilities, as well as power generation assets, in the United States and Canada. Our 6,600+ employees work hard to produce quality market pulp, tissue, wood products and papers that are marketed in over 50 countries.

Resolute offers a rewarding and safe work environment with opportunities and challenges that will help grow your skills.

The location in Montreal, (Quebec, Canada), is seeking talent to fill the position of IT Supervisor - Application Support. This job is full-time permanent.

Your challenges

• Actively participate in various projects involving your team as a coordinator
• Manage budgets and vendors used for applications
• Prioritize the work of team members and support them in their work
• Develop and implement new NEW or other solution
• Manage application priorities for different systems in collaboration with business users
• Conduct team member assessments and ensure personal development of each team member
• Follow-up on internal audit controls regarding the processes surrounding code and data management;
• Update the system documentation
• Implement and monitor systems-level quality assurance management processes
• Analyze and prioritize needs with different business departments
• Provide level 1 and 2 support for applications under the team’s responsibility

Your Profile

• Recent experience in managing a support team
• Baccalaureate degree in computer science or related discipline or equivalent experience
• Minimum of 5-7 years of relevant technical experience with . NET, SSRS and SQL Server
• Minimum of 3-5 years of relevant experience in support and development team leadership

Your Skills

• Ability to manage tasks and priorities in a fast-paced team environment
• Motivation, judgment and decision-making skills
• Excellent communication skills in English and French and ability to clearly explain complex ideas, due to regular interactions with internal and external clients located outside Quebec
• Ability to work independently and as part of a team
• Knowledge of PostgreSQL is an asset
• Knowledge of HQ is an asset
• Excellent resource management skills
• Ability to deliver quality results on time, see in advance
• Analytical ability to solve problems
• Excellent technical knowledge of NET, SSRS and SQL SERVER technology to support team members

What We Are Offering

• Full range of group insurance from the first day of work
• Employee and family assistance program
• Hybrid workplace: in-person and remote work
• Competitive salary and annual bonus
• Defined-contribution pension plan with generous employer participation from the first day of work
• Health club reimbursement program
• Telemedicine services
• Education assistance program
• Work environment based on respect, inclusion and diversity
• Office accessible by public transit
• At least three weeks of vacation and three floating holidays a year from the first day of work, depending on your experience

Since January 1, 2022, we have occupied new state-of-the-art, open-concept, collaborative offices at 1010 De La Gauchetière Street West (Bonaventure metro station).

Resolute is firmly committed to placing greater emphasis on the principles of equity, diversity and inclusion to empower all employees to reach their full potential. We form a dynamic team whose diverse backgrounds and wealth of perspectives are one of the keys to our success. We offer an inclusive, rewarding and safe work environment with opportunities that will help grow your skills.

Four core values influence everything we do at Resolute and help ensure our continued growth and success:

• Succeed together
• Ensure sustainability
• Work safely
• Be accountable

Consult the Resolute Blog and follow us on LinkedIn, Instagram and Twitter to learn more about our company.

Resolute Forest Products is committed to the principles of employment equity.

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Information Technology