Techops Application Support Jobs

Building on your existing technical capabilities and regularly adding new skills and product knowledge to your toolkit

At least 3 years of experience as a technical support rep or engineer working in the telecommunications industry

Application Support Engineer key responsibilities

Impressing customers by solving new and complex problems proactively

Answering the same questions over and over again

Providing trivial or basic troubleshooting

Solve complex problems - and learn new skills

Experience the power of transforming digital engineering for Fortune 500 clients

Master your craft with leading training programs and hands-on experience

Experience a community of change-makers!

Build the coolest tech for the world’s leading brands

Ascendion | Engineering to elevate life

•Collaborate with stakeholders to define and establish support processes, including incident management and service management.

•Strong organizational skills and the ability to manage multiple tasks and priorities in a fast-paced environment.

•Familiarity with ITIL best practices for IT service management is a plus.

•Excellent problem-solving skills and the ability to lead the team in troubleshooting complex issues and incidents.

•Excellent communication skills, both verbal and written.

•Proven leadership abilities, with a track record of motivating and guiding teams towards achieving common goals.

Follow-up on internal audit controls regarding the processes surrounding code and data management;

Implement and monitor systems-level quality assurance management processes

Manage application priorities for different systems in collaboration with business users

Manage budgets and vendors used for applications

Baccalaureate degree in computer science or related discipline or equivalent experience

Minimum of 3-5 years of relevant experience in support and development team leadership

Unrivalled bonus, exceptional benefits package - 20/30% greater than FAANG companies

Multi-threading, distributed systems, low latency experience

Monitor/optimise/support whole trade lifecycle across the global trading platform

This firm poaches from other trading firms, and also tech firms among the likes of Bloomberg, Google, Amazon, Apple etc.

Focus on health and wellbeing - work life balance + reimbursements

Rapid career progression, exposure to various technologies

2+ years of experience in technical support or equivalent skills and knowledge

Superior troubleshooting, time management, and multitasking skills

Diagnose and troubleshoot software issues reported by users, utilizing your technical skills and problem-solving abilities.

Supporting users company wide in ERP and all modules: CRM Flex, Residential, Maintenance IQ, Construction, Finance.

Escalate issues as needed to external Account Managers and follow up until resolution.

Effective communication skills with individuals at all levels of the organization.

Skills: Java, programming, detail oriented

Configuration Analyst (App Support Specialist/Analyst is the closet profile)

Working with Canadian NIS team on configuration within the Nordic/NIS application, building products, configuring tasks, automated activities in the system

Job Title: Application Support - Java

Get The Future You Want | www.capgemini.com

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Maintain knowledge base in the service desk management system.

Perform daily system monitoring of the service desk management system.

Advanced knowledge and experience with Microsoft Windows, Office, and Google Suite is required.

Manage tickets and ensure a comprehensive database of queries and resolutions is kept current.

Maintain knowledge base of root causes for software/application issues.

Monitor and report on work orders issued from the service desk system to the Manager.

Very Strong Oracle and PL/SQL knowledge (Must have)

· Pro-C / C# and Dot-Net knowledge (Should have)

· Java / API knowledge

· Experience and/or knowledge of financial & banking industry is a plus

Collaborate effectively with colleagues globally, sharing information and knowledge effectively

Ensure all issues are tracked and work closely with business development managers to prioritize resolution.

Collate customer feedback and experience and translate them into new initiatives over process and system optimization.

Tracks and manages the efficiency and productivity within the shift and managing all aspects of communications Chat/Phones/Email Queue/et al.

Develop in-depth knowledge of the fundamentals of Trading business supported

You will ensure timely communication with end-user and senior management

You will partner with development teams (NY/Paris) on release management.

Crisis Management and Incident Management

You will manage the Client Relationship with the end user community.

2-3 years of experience in a developer/support role

Knowledge of Object-Oriented Programming language (Java/Python/C#)

Skills: Java, programming, detail oriented

Configuration Analyst (App Support Specialist/Analyst is the closet profile)

Working with Canadian NIS team on configuration within the Nordic/NIS application, building products, configuring tasks, automated activities in the system

Get The Future You Want | www.capgemini.com

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Strong organizational and project management skills with experience maintaining multiple projects with contending priorities in a calm and efficient manner

2-3+ years of experience in technical support or equivalent skills and knowledge

Use superb communication skills to convey technical subject matter to a wide audience in an engaging and coherent manner.

Build and maintain a knowledge base with a goal of making users more efficient and self-sufficient over time

Experience in the use of ticketing systems for support purposes, such as Microsoft Dynamics, Freshworks products, or Jira

Inquisitive nature, desire to increase knowledge base, and willingness to research and find solutions to complex issues

Optimization, and lifecycle management (including decommissioning)

Window Server 2012 Experience / ServiceNow

Experience with Dynatrace / ActiveBatch

Day-to-day delivery for application operations activities.

Maintenance (daily checks, minor fixes, or changes),

Testing, and integrating new applications while ensuring no disruption of services to the business

Knowledge of ITIL and service management best practices

Strong project management and organizational skills

3+ years of experience in a managerial or leadership role

Manage and lead a team of IT professionals responsible for application support, maintenance, and monitoring

Work with the IT leadership team to develop and manage the departmental budget

5+ years of experience in IT application support or related field

Management and leadership skills including coaching, motivating, team building, change management, and process creation;

Develop the team’s skills in core functions and applications.

Create and Develop relationships with internal and external stakeholders and vendor account managers.

Look for potential impacts to service, quality and finances.

Self-motivated, with strong organization skills and ability to meet tight deadlines in a fast paced environment;

Excellent verbal and written communication Skills.

•Resolve ongoing medium to high complexity requests and incidents for IAM Applications including Access Manager (SailPoint IdentityIQ)

Role : IAM Application Support

Duration : Long term contract

•Support feed files on critical applications on SailPoint IIQ for accuracy of attestation

•Support escalation process for feed file failures

•Deploy application changes for server, configuration, and enhancements following internal hand-off from the Engineering team

Change Management (for maintenance and upgrade activities).

Work on all Service Manager tickets that are assigned to your group.

Help Desk (for Service Manager requests, “Interaction” or “Incident” type requests).

Participate as Application SME and assist with requirements building.

Work closely with our vendors and sysadmin team to resolve application & server issues.

Work with Application Owners (PAs) on application / server issues.

A strong focus on education and career development through training

A comprehensive benefit plan designed to keep up with the changing healthcare needs across North America

Experience with warehouse systems (Korber), EDI, and RF applications

Independently work with many professional managed service providers who augment the internal team for custom application development and support

This position requires a university degree preferably in computing science or business with a major in information science or equivalent experience

7-10 years previous experience in a similar role

6+ years of experience working in a Java based Application Support, Production Support and Technical Support.

5+ years of hands-on experience with level 2 technical support.

Prior experience with to Linux/Unix environment.

Hands-on with experience in writing new scripts from scratch and re-using modified scripts in Bash/Shell/Python anyone.

SQL scripting experience with expertise in writing scripts from scratch and re-running modified scripts.

Must have provided production support for Java based applications.