Application Support Manager Jobs

Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit cpkcr.com to learn about the CPKC advantage, our purpose and culture.

PURPOSE OF THE POSITION:

The Manager Crew Management will focus on providing excellent service, maintaining high standards and establishing and maintaining effective policies and procedures to deliver critical services to our internal customers. The manager will lead a team of diverse SMEs, anticipate business needs, and align to the company's foundations, core values and objectives. This position draws on knowledge from software development, business analysis, vendor management and leading teams.

The team is responsible for all crew management applications including crew pools, crew calling, crew information, time entry, qualifications, regulatory requirements, crew transportation and accommodations. They support these as functional analysists working with internal technical teams as well as vendor partners.

POSITION ACCOUNTABILITIES:

• Create tactical plans to drive business goals.
• Self-motivated, with strong organization skills and ability to meet tight deadlines in a fast paced environment;
• Perform detailed data analysis, to support decisions on process and system enhancements.
• Establish work priorities, provide direction, coaching, feedback and support of development goals and targets to individuals.
• Strong logical skills;
• Look for potential impacts to service, quality and finances.
• Management and leadership skills including coaching, motivating, team building, change management, and process creation;
• Create business documentation for executives
• Excellent verbal and written communication Skills.
• Gather and Monitor quality team metrics.
• Strong customer service orientation and the ability to build positive, productive business relationships;
• Create and Develop relationships with internal and external stakeholders and vendor account managers.
• Develop and execute strategic vision for team and implement systems, procedures and governance
• Ability to interact and communicate effectively with internal and external stakeholders at all levels;
• Develop the team’s skills in core functions and applications.
• Possess strong attention to detail and accuracy;
• Cooperative, collaborative management style;
• Resolve issues and implement best practices.

POSITION REQUIREMENTS:

• Software Development Lifecycle Expertise;
• 3+ yrs related experience leading a team;
• Experience in working with structured governance process
• University Degree preferred but experience will also be considered

WHAT CPKC HAS TO OFFER :

• Performance Incentive Program
• Flexible and competitive benefits package
• Part-time Studies Program
• Employee Share Purchase Plan
• Annual Fitness Subsidy
• Competitive company pension plan

ADDITIONAL INFORMATION:

As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Background Investigation:

The successful candidate will need to successfully complete the following clearances:

• Criminal history check
• Reference check

Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including women, Black, Indigenous, People of Colour (BIPOC), members of the LGBTQ+ community, and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA)”.

• Location: Calgary, Alberta
• Department: Information Services
• Job Grade: Level 3
• # of Positions: 1
• Req ID: 101214
• % of Travel: 0-10%
• Position Type: Non-Union
• Country: Canada
• Job Type: Full-Time
• Job Available to: Internal & External