Application Support Advisor Jobs

Building on your existing technical capabilities and regularly adding new skills and product knowledge to your toolkit

At least 3 years of experience as a technical support rep or engineer working in the telecommunications industry

Application Support Engineer key responsibilities

Impressing customers by solving new and complex problems proactively

Answering the same questions over and over again

Providing trivial or basic troubleshooting

Solve complex problems - and learn new skills

Experience the power of transforming digital engineering for Fortune 500 clients

Master your craft with leading training programs and hands-on experience

Experience a community of change-makers!

Build the coolest tech for the world’s leading brands

Ascendion | Engineering to elevate life

Experience in collaborating with partners and stakeholders to create solutions.

Experience in analyzing and translating business processes into workflow diagrams and other technical specifications.

Experience with business applications including implementation planning and testing, security and the development of analytical reports.

Qualifications for this role include:

Related experience must include some experience in all of the following areas:

Ministry of Children and Family Development

Manages deliverables, scope, testing and change management

Ability to take on varying responsibilities, manages conflicting priorities, and delivers results

Here are the key responsibilities/accountabilities of this role:

Create process maps, standard operating procedures and supporting documentation, such as process documentation/workflows, knowledge articles and self-service guides

Work with subject matter experts to create/modify content in Trailhead and Knowledge

Experience developing and implementing Training procedures and materials

•Collaborate with stakeholders to define and establish support processes, including incident management and service management.

•Strong organizational skills and the ability to manage multiple tasks and priorities in a fast-paced environment.

•Familiarity with ITIL best practices for IT service management is a plus.

•Excellent problem-solving skills and the ability to lead the team in troubleshooting complex issues and incidents.

•Excellent communication skills, both verbal and written.

•Proven leadership abilities, with a track record of motivating and guiding teams towards achieving common goals.

Strong executive presence and excellent communication skills across application developers, customers, support personnel and management

Exercise your expertise by mentoring and guiding less experienced application designers

Effective leadership and motivational skills, as well as the ability to mentor individual contributors

401(k) employer match, comprehensive health benefits

Shine as an SME in the areas of development, domain, application design and database methodologies and best practices

Expertise in software and product design methodologies, programming languages, operating systems, web development and application implementation across the development life cycle

2+ years of experience in technical support or equivalent skills and knowledge

Superior troubleshooting, time management, and multitasking skills

Diagnose and troubleshoot software issues reported by users, utilizing your technical skills and problem-solving abilities.

Supporting users company wide in ERP and all modules: CRM Flex, Residential, Maintenance IQ, Construction, Finance.

Escalate issues as needed to external Account Managers and follow up until resolution.

Effective communication skills with individuals at all levels of the organization.

Skills: Java, programming, detail oriented

Configuration Analyst (App Support Specialist/Analyst is the closet profile)

Working with Canadian NIS team on configuration within the Nordic/NIS application, building products, configuring tasks, automated activities in the system

Job Title: Application Support - Java

Get The Future You Want | www.capgemini.com

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Maintain knowledge base in the service desk management system.

Perform daily system monitoring of the service desk management system.

Advanced knowledge and experience with Microsoft Windows, Office, and Google Suite is required.

Manage tickets and ensure a comprehensive database of queries and resolutions is kept current.

Maintain knowledge base of root causes for software/application issues.

Monitor and report on work orders issued from the service desk system to the Manager.

Very Strong Oracle and PL/SQL knowledge (Must have)

· Pro-C / C# and Dot-Net knowledge (Should have)

· Java / API knowledge

· Experience and/or knowledge of financial & banking industry is a plus

Collaborate effectively with colleagues globally, sharing information and knowledge effectively

Ensure all issues are tracked and work closely with business development managers to prioritize resolution.

Collate customer feedback and experience and translate them into new initiatives over process and system optimization.

Tracks and manages the efficiency and productivity within the shift and managing all aspects of communications Chat/Phones/Email Queue/et al.

Develop in-depth knowledge of the fundamentals of Trading business supported

Skills: Java, programming, detail oriented

Configuration Analyst (App Support Specialist/Analyst is the closet profile)

Working with Canadian NIS team on configuration within the Nordic/NIS application, building products, configuring tasks, automated activities in the system

Get The Future You Want | www.capgemini.com

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Strong organizational and project management skills with experience maintaining multiple projects with contending priorities in a calm and efficient manner

2-3+ years of experience in technical support or equivalent skills and knowledge

Use superb communication skills to convey technical subject matter to a wide audience in an engaging and coherent manner.

Build and maintain a knowledge base with a goal of making users more efficient and self-sufficient over time

Experience in the use of ticketing systems for support purposes, such as Microsoft Dynamics, Freshworks products, or Jira

Inquisitive nature, desire to increase knowledge base, and willingness to research and find solutions to complex issues

Optimization, and lifecycle management (including decommissioning)

Window Server 2012 Experience / ServiceNow

Experience with Dynatrace / ActiveBatch

Day-to-day delivery for application operations activities.

Maintenance (daily checks, minor fixes, or changes),

Testing, and integrating new applications while ensuring no disruption of services to the business

Knowledge of ITIL and service management best practices

Strong project management and organizational skills

3+ years of experience in a managerial or leadership role

Manage and lead a team of IT professionals responsible for application support, maintenance, and monitoring

Work with the IT leadership team to develop and manage the departmental budget

5+ years of experience in IT application support or related field

Management and leadership skills including coaching, motivating, team building, change management, and process creation;

Develop the team’s skills in core functions and applications.

Create and Develop relationships with internal and external stakeholders and vendor account managers.

Look for potential impacts to service, quality and finances.

Self-motivated, with strong organization skills and ability to meet tight deadlines in a fast paced environment;

Excellent verbal and written communication Skills.

•Resolve ongoing medium to high complexity requests and incidents for IAM Applications including Access Manager (SailPoint IdentityIQ)

Role : IAM Application Support

Duration : Long term contract

•Support feed files on critical applications on SailPoint IIQ for accuracy of attestation

•Support escalation process for feed file failures

•Deploy application changes for server, configuration, and enhancements following internal hand-off from the Engineering team

Change Management (for maintenance and upgrade activities).

Work on all Service Manager tickets that are assigned to your group.

Help Desk (for Service Manager requests, “Interaction” or “Incident” type requests).

Participate as Application SME and assist with requirements building.

Work closely with our vendors and sysadmin team to resolve application & server issues.

Work with Application Owners (PAs) on application / server issues.

VANCOUVER / VICTORIA / REMOTE

•Bachelor’s degree, or diploma, or certification or equivalent in the computer science field or in business administration.

•Experience with business applications including trouble shooting and user support, and implementation planning, testing and security.

•Experience in advanced proficiency with MS Excel, including pivot tables and advanced formulas.

•Preference may be given to those candidates with experience in Power BI

For more information and to

A strong focus on education and career development through training

A comprehensive benefit plan designed to keep up with the changing healthcare needs across North America

Experience with warehouse systems (Korber), EDI, and RF applications

Independently work with many professional managed service providers who augment the internal team for custom application development and support

This position requires a university degree preferably in computing science or business with a major in information science or equivalent experience

7-10 years previous experience in a similar role