Application Support Specialist Jobs

Application Support Specialist - Mississauga, ON

About High Liner Foods

High Liner Foods was founded in 1899 in Lunenburg, Nova Scotia, Canada as a small salt fish company. Lunenburg is still the current home of our Canadian Operations. As a category leader in Seafood, High Liner Foods has a strong footprint across Canada and the U.S. with close to $1 billion in sales.

High Liner Foods is the seafood brand people trust. Every day we’re Reimagining Seafood to Nourish Life through a focus on our customers, innovation, and of course, responsible operations. Our talented team is committed to the High Liner Foods goal of becoming the leader in branded, value-added seafood in North America.

We offer professional, technical and operational career opportunities across Canada and the United States. We believe in building a high-performance organization by investing in our people. We are focused on developing future leaders from within and fostering career growth and advancement.

It’s our time to make waves. Join us.

High Liner Foods is a career destination. We look for high-performing talent who value:

• A strong focus on education and career development through training
• A comprehensive benefit plan designed to keep up with the changing healthcare needs across North America
• Competitive salary and performance rewards
• Safety - it’s our #1 priority
• Senior leaders that are highly accessible and available to employees
• A culture of inclusion, support and recognition
• Opportunities to contribute to your community through volunteerism

Position Summary

Reporting to the Director, IT Operations and Vendor Management, this position is responsible for the day-to-day operations, support, and maintenance of critical business applications. This position is a member of the larger IT Operations team delivering support to employees at all levels of the organization. This role must have experience with the JD Edwards platform and be capable of troubleshooting problems in a complex, multi-interface environment. This role is expected to work in a team environment while interacting with many third-party service providers, across a broad landscape of application technologies. This position works very closely with other IT functions including Tier ½ Support, Business and Technical Architects, and project related resources.

Essential Duties And Responsibilities

• Provide exceptional application support and maintenance to ensure IT Operations service levels are met in a 24x7 manufacturing and warehousing environment
• Required to oversee provisioning and troubleshooting of all E1 security and segregation of duties (SOD) requests, violations and mitigations. Experience with Q Software is an asset
• Experience with warehouse systems (Korber), EDI, and RF applications
• Prepares, reviews and approves software developed by other team members/partners for implementation to the production systems
• Acts as the primary technical contact with our customers, suppliers, or technical vendors.
• Required to participate in a rotational on-call model
• Required to code, test, debug, and document application software using low level languages such as,RPG, CLP, SQL),; or, required to supervise these activities as carried out by a professional services partner
• Provides support for the resolution of software issues during and after regular working hours. This includes resolving program errors or bugs, instructing end users on application procedures and usage, or coordinating technical advice from software suppliers such as Oracle, Korber, and IBM
• Prepares, improves and maintains documentation of all existing applications and business systems
• Work collaboratively across the enterprise, especially with the broader IT team
• Subject Matter Expert (SME) in JDE E1, including inventory and financial modules.
• Independently work with many professional managed service providers who augment the internal team for custom application development and support

Qualifications

• Ability to effectively participate in multiple major projects or project roles at one time
• 7-10 years previous experience in a similar role
• Experience with IBMi (iSeries) platform is essential
• This position requires a university degree preferably in computing science or business with a major in information science or equivalent experience
• Ability to effectively manage vendors/third parties with minimal direct supervision
• Ability to work with little supervision
• This position requires exceptional problem-solving skills. The individual in this role must be analytical, curious, methodical, and detail oriented.
• In addition, they must be able to demonstrate skills in developing, documenting and maintaining application software on multiple platforms.
• Knowledge of JD Edwards applications and technical structure is essential

Join Us! Apply Now

High Liner Foods is Remote Friendly! We offer a Flexible Hybrid Work Model where corporate office employees have the flexibility to choose a minimum of two office days per week, with the option to work wherever they prefer (office or remote) for the remainder of the week.

Health, Safety & Wellness

At High Liner Foods, we believe strongly in the safety and wellness of our employees. Our organization has a number of policies, programs and practices that focus on safety, wellness, health and sustainability of the overall organization. Company employees, including temporary/agency and contract workers, are required to provide proof of their full COVID-19 vaccination status if their role requires business travel by a means requiring vaccination (including, but not limited to, international air travel and/or domestic air and rail travel within Canada) per regional laws/regulations. Employees will be considered fully vaccinated if they have received the required number of doses of a vaccine which has been approved by the health authority of the country in which they work.

Recruitment Process

Our process is meaningful but efficient! We want to get to know you and show you what our world is like.

Applicants who demonstrate potential will be contacted directly for a preliminary phone interview. Successful applications from this stage will participate in a behavioral-based interview with the hiring leader.

All hires are conditional upon the successful completion of references and background checks.

High Liner Foods is an equal opportunity employer committed to diversity & inclusion. Applicants that require accommodation in the recruitment and selection process may contact [email protected] for assistance.

Current employees please note: this position is referral bonus eligible! See our policy for more details.