Cloud Application Support Specialist Jobs

Good organizational and priority skills and ability to manage multiple tasks simultaneously

Provide expertise and technical knowledge about an application or suite of applications.

Bachelor's degree in information technology, computer science or related field (or relevant experience).

Minimum of 5 years of experience in IT including 2 as an Analyst.

Provide support for daily operations of IT Service Center activities.

Help develop IT Support policies and escalation procedures for the IT Service Center.

Do you have the skills that will enable you to succeed in this role?

Is this role right for you?

What's in it for you?

Assess technical complexity of tickets and make escalation recommendations to management or Tier 2/Tier 3 teams as needed.

Identify opportunities or customer queries that should be referred to Account Management.

Identify customers who are referenceable to product management.

2+years of education or customer-facing software support/implementation experience.

Database technologies, commands, and management (e.g., attach/restore/backup).

Strong communication, documentation, and presentation skills and experience using Office 365 and Teams, Salesforce or other CRM platforms, helpdesk software.

2+ years of experience in technical support or equivalent skills and knowledge

Superior troubleshooting, time management, and multitasking skills

Diagnose and troubleshoot software issues reported by users, utilizing your technical skills and problem-solving abilities.

Supporting users company wide in ERP and all modules: CRM Flex, Residential, Maintenance IQ, Construction, Finance.

Escalate issues as needed to external Account Managers and follow up until resolution.

Effective communication skills with individuals at all levels of the organization.

Experience in the implementation, integration, configuration support and management of in-house and 3 rd party applications.

Bachelor’s degree in Computer Science or Engineering, or equivalent education and/or experience.

Gather and review business requirements for small projects/enhancements and ensure they are in line with existing processes and architectural direction.

Strong organizational, analytical and communication skills

Hands-on experience in overseeing application support in a fast-paced environment

Perform knowledge transfers within support team and/or business users.

Maintain knowledge base in the service desk management system.

Perform daily system monitoring of the service desk management system.

Advanced knowledge and experience with Microsoft Windows, Office, and Google Suite is required.

Manage tickets and ensure a comprehensive database of queries and resolutions is kept current.

Maintain knowledge base of root causes for software/application issues.

Monitor and report on work orders issued from the service desk system to the Manager.

You will ensure timely communication with end-user and senior management

You will partner with development teams (NY/Paris) on release management.

Crisis Management and Incident Management

You will manage the Client Relationship with the end user community.

2-3 years of experience in a developer/support role

Knowledge of Object-Oriented Programming language (Java/Python/C#)

Strong organizational and project management skills with experience maintaining multiple projects with contending priorities in a calm and efficient manner

2-3+ years of experience in technical support or equivalent skills and knowledge

Use superb communication skills to convey technical subject matter to a wide audience in an engaging and coherent manner.

Build and maintain a knowledge base with a goal of making users more efficient and self-sufficient over time

Experience in the use of ticketing systems for support purposes, such as Microsoft Dynamics, Freshworks products, or Jira

Inquisitive nature, desire to increase knowledge base, and willingness to research and find solutions to complex issues

Optimization, and lifecycle management (including decommissioning)

Window Server 2012 Experience / ServiceNow

Experience with Dynatrace / ActiveBatch

Day-to-day delivery for application operations activities.

Maintenance (daily checks, minor fixes, or changes),

Testing, and integrating new applications while ensuring no disruption of services to the business

Qualifications - you'll have recently completed an appropriate tertiary qualification or relevant certification.

Support our North America clients with product queries relating to our people management software.

Communication: you'll have excellent written and verbal skills and the ability to build relationships with a range of clients.

Technical skills: you'll be familiar with relational databases, and data analysing for business/accounting issues.

Conveys customer feedback to product development staff. Possesses thorough knowledge of company’s products used by customers. Operates under moderate supervision.

Grow your core skills while getting to work with some of the latest technology releases from Microsoft.

Experience in large-scale deployments, developing scalable architectures using API management, microservice frameworks, PaaS, and container orchestration systems.

Bachelor's degree or equivalent practical experience.

5 years of experience as a Technical Sales Specialist in a cloud computing environment or a customer-facing role.

Experience in cloud-native software development methodologies and tools to support application development/deployment stages.

Experience as a technical sales specialist or solutions specialist.

Knowledge of application security patterns including web application security, service mesh, and mobile security strategies.

Change Management (for maintenance and upgrade activities).

Work on all Service Manager tickets that are assigned to your group.

Help Desk (for Service Manager requests, “Interaction” or “Incident” type requests).

Participate as Application SME and assist with requirements building.

Work closely with our vendors and sysadmin team to resolve application & server issues.

Work with Application Owners (PAs) on application / server issues.

A strong focus on education and career development through training

A comprehensive benefit plan designed to keep up with the changing healthcare needs across North America

Experience with warehouse systems (Korber), EDI, and RF applications

Independently work with many professional managed service providers who augment the internal team for custom application development and support

This position requires a university degree preferably in computing science or business with a major in information science or equivalent experience

7-10 years previous experience in a similar role

Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams

Knowledge of Application Performance Management and related tools

Understanding and experience with Intersight and other Data Center Automation tools such as UCS Director, Terraform, etc.

Knowledge of common Data Center applications and characteristics

Strong Knowledge of Datacenter Compute and Virtualization (Vmware,KVM) and Container Networking including Micro services / Kubernetes / Docker and Linux preferred

Understanding of APIs and basic scripting knowledge (Bash/Python/Ansible etc)

Demonstrate a strong working knowledge of Service management processes

Deliver user and authorization management

Key Technical Skills / Knowledge; general competencies:

Higher educated degree in Financial or Technical education

Minimum of 2 years of relevant work experience

Strong technical skills (mainly Excel, Visual Basic and SQL)

Previous experience with configuration management tools such as Chef and Ansible

Knowledge of networking fundamentals (multicast, TCP, routing)

Basic scripting skills (Such as; Python, PowerShell or Bash, etc.)

Experience working in Linux and/or Windows environments

Strong analytical and problem-solving skills

Excellent written and verbal communication skills

Initiate and lead Crisis Management process during network or country wide outages

Show leadership while driving technical and management bridge

Participate with different levels of Regional, Global Support management in post event analysis

Bachelor’s degree in Engineering or Computer Science or equivalent technical experience

Minimum of 2-4 years of engineering experience in Telecommunication Technologies such as Packet Core, Radio, Cloud, IMS, VoLTE, etc.

Background in Customer Support Services, associated tools and has a level of customer service skills necessary to handle diverse customer reactions

Strong troubleshooting/problem solving skills and analytical ability.

Solid organizational skills; ability to prioritize, multi-task and work in a busy, fast paced environment.

Experience with Windows desktop, server support and networking support desired

Strong working knowledge of MS Office (Required)

Strong analytical and problem resolution skills

Excellent organization skills with a strong ability to prioritize job tasks